Summary
Overview
Work History
Education
Skills
interests
Languages
Additional Information
Timeline
Generic

Zeinah Shafee

Brooklyn,NY

Summary

Seasoned manager with 3 yeras of experience mentoring brand ambassadors. Took ownership in service and credit which led us into being the top store in the company in credit for over 2 years. I have experience being the operations, visual brands , stock and service manager. Highly adaptable and determined to bring my expertise to drive sales and lead the company to the top.

Overview

3
3
years of professional experience

Work History

Full Time Supervior

Forever 21
02.2021 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Creating and managing team schedule to increase work efficiency
  • Developed merchandising strategy to efficiently move overstock.
  • Achieved results by working with staff to meet established targets.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.

Education

Associate of Science - Accounting And Business Management

Brooklyn College of The City University of New York
Brooklyn, NY
08.2026

Skills

  • Training and mentoring
  • Merchandising
  • Goal-Oriented
  • Staff Management
  • Employee Motivation
  • Strategic Planning
  • Operations Management
  • Schedule development
  • Leadership
  • Customer Service
  • Problem solving

interests

Fashion ; music; drawing; cooking ; knitting ; painting ; sports ; photography ; art. 


Languages

Arabic
Native or Bilingual

Additional Information

Exceedingly passionate about driving metrics and excited to see how I can make an effect on making this company grow.

Timeline

Full Time Supervior

Forever 21
02.2021 - Current

Associate of Science - Accounting And Business Management

Brooklyn College of The City University of New York

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Zeinah Shafee