Zeke Konja
West Bloomfield
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
9
9
years of professional experience
2003
2003
years of post-secondary education
Work History
Store Manager
Ypsi Convience
Ypsilanti
03.2017 - Current
- Managed daily store operations to ensure smooth workflow and customer satisfaction.
- Trained and supervised staff to maintain high service standards and teamwork.
- Oversaw inventory management, including stock replenishment and product placement.
- Implemented promotional strategies to increase customer engagement and sales volume.
- Ensured compliance with health and safety regulations for a safe shopping environment.
- Developed schedules to optimize workforce efficiency during peak hours.
- Resolved customer complaints promptly to uphold brand reputation and loyalty.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Updated and maintained store signage and displays.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Established customer service standards and monitored staff compliance.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Performed regular price checks to ensure competitive pricing.
- Developed strategies to maximize sales and profitability.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Updated POS system with new products and promotional offers.
- Planned special promotions or discounts based on market trends.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Developed relationships with suppliers to negotiate better prices.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Walled Lake Com University
Walled Lake, MISkills
- Inventory management
- Visual merchandising
- Sales strategy
- Customer engagement
Timeline
Store Manager
Ypsi Convience
03.2017 - Current
Walled Lake Com University