ZEKI Gumussoy

Managed daily tasks of front office, Developed good communication with teams and guests, Customer service and team management

In-charge of the team partially, Exceptional customer service assistance, Manage multitasking and day-to-day activities. Create, develop and follow up technical and managerial issues. Upsell management, managed successful sales of upper room categories. Developed good relations with team members in each department in each depatment as well asguests.

Resolving guests’ problems and requests by reporting them to the necessary department

It was the department where I helped guests from the moment they first arrived at the hotel until they left