Zekiah White
4828 Plymouth Trace,GA
Summary
Versatile and empathetic professional with a background at Emory Decatur Hospital, excelling in customer service and HIPAA compliance. Demonstrated ability to adapt and thrive in fast-paced environments, enhancing patient care and team efficiency. Skilled in healthcare systems navigation and fostering strong relationships, I consistently deliver solutions that exceed expectations.
Overview
3
3
years of professional experience
Work History
Patient Access Representative
Emory Decatur Hospital
08.2023 - Current
- Areas of concentration; Diagnostic Imaging Center, Surgery Center, In&Out Patient Work queues
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Crew Member
McDonald's Restaurant
12.2021 - 05.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Walmart Stock Associate
Walmart Stores,INC
02.2023 - 04.2023
- Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
- Maintained effective team member communication.
Education
Certificate - Dental Assistance
Accelerated Academy
Snellville, GA11.2024
Diploma -
Miller Grove High School
Lithonia, GA05.2022
Skills
- Customer service
- HIPAA compliance
- Multitasking and organization
- Phone and email etiquette
- Healthcare systems navigation
- Strong empathy
- Team collaboration
- Problem-solving
- Relationship building
- Flexible schedule
- Payment processing
- Data collection
Timeline
Patient Access Representative
Emory Decatur Hospital
08.2023 - Current
Walmart Stock Associate
Walmart Stores,INC
02.2023 - 04.2023
Crew Member
McDonald's Restaurant
12.2021 - 05.2022
Certificate - Dental Assistance
Accelerated Academy
Diploma -
Miller Grove High School
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