Zela’ Ball
Memphis,TN
Summary
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Overview
19
19
years of professional experience
Work History
Assistant Manager
Family Dollar
Memphis, TN
03.2022 - 01.2024
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Recruited and trained new employees to meet job requirements.
Shipping and Receiving Clerk
Jabil
Memphis, TN
10.2017 - 02.2022
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
- Maintained accurate records of all goods received and distributed in the warehouse.
- Ensured that stock was properly stored in designated areas according to safety regulations.
- Prepared invoices for customers, ensuring accuracy prior to shipment.
- Processed outbound shipments, including packing and labeling products for delivery.
- Monitored inventory levels and re-ordered supplies when necessary.
- Coordinated with vendors on shipping schedules and backorders.
- Operated computers to access information related to shipping activities.
- Maintained a clean work area by sweeping, dusting, mopping.
- Reviewed customer orders for accuracy prior to shipping goods out of the facility.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Maintained inventory of shipping materials and supplies.
- Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
- Obtained required documentation to process shipments and support movement.
- Organized deliveries by sorting and stocking receivables
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
- Prepared packages for shipping and determined most economical shipping methods.
- Identified order discrepancies and damaged items and notified supervisor.
- Prepared documentation to track and report on damaged or missing items.
- Communicated with carrier representatives to follow specific procedures and make special delivery arrangements.
- Contacted transport companies and suppliers to expedite, trace, or return shipments.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Packed, sealed or affixed postage to prepare materials for shipping.
- Recorded shipment data for reporting, accounting or recordkeeping purposes.
Clerk
Technicolor
Memphis, TN
07.2013 - 10.2017
- Organized and maintained filing systems for confidential documents.
- Generated daily reports of sales activity for management review.
- Maintained inventory levels of office supplies and equipment as needed.
- Developed detailed spreadsheets to track financial data and trends.
- Performed data entry tasks to update customer accounts records.
- Utilized computer software programs to create reports, labels, forms.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
Caregiver, Special Needs
Evergreen Presbyterian
Memphis, TN
11.2008 - 09.2013
- Provided assistance to special needs individuals with daily activities such as feeding, bathing and dressing.
- Assisted in the development of life skills such as communication and mobility.
- Monitored physical and emotional health of clients.
- Supported clients in community integration activities such as recreational outings, shopping trips and social gatherings.
- Organized leisure activities like games, music or art projects to encourage creative expression among clients.
- Encouraged independence by teaching basic self-care tasks such as brushing teeth and washing hands.
- Created individualized care plans based on each client's unique needs and abilities.
- Developed positive relationships with families of special needs individuals.
- Provided companionship by engaging in conversation, playing board games or reading stories together.
- Performed light housekeeping duties related to client care such as laundry, changing bed linens or preparing meals.
- Offered emotional support during difficult times such as illness, hospitalization or bereavement.
- Adapted existing programs to meet the specific requirements of each individual client.
- Facilitated group activities for multiple special needs adults or children at once.
- Kept up-to-date on the latest developments in the field of special education through continuing education courses.
- Assisted clients with maintaining good personal hygiene.
- Maintained detailed records of services performed on clients.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Helped clients get in and out of beds and wheelchairs.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
Work Study Student /Master Hairstylist
Vatterott Career College
Memphis, TN
06.2011 - 08.2012
- Answered phone calls professionally while addressing customer inquiries promptly.
- Greeted visitors warmly in a professional manner while providing assistance when needed.
- Updated databases with current contact information for students, faculty members.
- Followed safety protocols while performing tasks in the salon.
- Educated clients on proper care instructions for their newly styled hair.
- Suggested additional services that would benefit the customer's needs.
- Greeted customers and provided excellent customer service.
- Assisted stylists in shampooing, conditioning, cutting, coloring and styling hair.
- Cleaned and sanitized all salon tools and equipment.
- Provided advice on hair care products to clients.
- Organized the salon by tidying up shelves and displays.
- Set up stations for stylists before their appointments with clients.
- Prepared color formulas as directed by stylists.
- Maintained a clean work environment throughout the day.
- Scheduled client appointments using the computer system.
- Performed basic receptionist duties such as answering phones and taking messages.
- Checked out customers at the end of their visit.
- Stocked shelves with new products when needed.
- Kept track of inventory levels in order to reorder supplies as necessary.
- Processed payments from customers for services rendered.
- Helped maintain records of customer visits, including notes about services performed or products purchased.
- Provided assistance to other staff members during busy times.
- Attended workshops related to hairstyling techniques and trends in order to stay updated on industry knowledge.
- Assisted with sweeping up hair and wiping down stations to keep salon clean and sanitary.
- Checked in customers for appointments and notified stylists of clients' arrival.
- Processed payments, took appointments and assisted with management of flow of patron visits when needed.
- Administered shampoos and massages to patrons, communicating regarding shampoo and temperature preferences to prepare hair for styling afterwards.
- Performed relaxing head and scalp massages for customers.
- Maintained client records within computer system, gathering personal contract information, treatment needs and style preferences for use upon future visits.
- Kept patrons informed of product specials and new releases, suggesting specialized products to regular patrons best suited to hair needs and preferences.
- Advised patrons on proper care of color-treated hair, recommending shampoos and other products to promote health and body.
- Identified signs of medically concerning or potentially contagious conditions such as head lice or severe dandruff, advising sufferers to apply remedies or seek treatment.
- Ensured compliance with all salon policies and local health regulations.
- Assisted in managing salon social media accounts and online presence.
- Supported senior stylists in administrative tasks as needed.
- Provided client consultations under senior stylist supervision, recommending services and products.
- Conducted regular stock checks and reported any discrepancies.
- Participated in ongoing professional development and training sessions.
Sales Associate
Rainbow Clothing Store
Memphis, TN
11.2008 - 03.2009
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Attended weekly team meetings to review performance goals and objectives.
- Maintained cleanliness of store environment including floors, windows, displays.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Material Handler
Dolco Packaging
Memphis, TN
01.2005 - 01.2008
- Received and distributed incoming materials to designated areas.
- Inspected materials for any damages or defects upon receipt.
- Maintained accurate inventory records of all received items.
- Organized warehouse shelves, racks, and bins for proper storage of materials.
- Loaded and unloaded trucks with appropriate material handling equipment.
- Verified accuracy of shipments against purchase orders and invoices.
- Performed regular cycle counts to ensure accuracy of inventory records.
- Prepared outgoing shipments by packaging, labeling, and loading onto delivery vehicles.
- Monitored stock levels and placed orders when necessary to replenish supplies.
- Operated forklift in a safe manner to move large shipments within the facility.
- Collaborated with supervisors to develop efficient methods for storing goods.
Education
Associate of Arts - Cosmetology
Vatterott Career College
Memphis, TN10-2012
High School Diploma -
Mitchell High School
Memphis, TN07-2004
Skills
- Employee Performance Evaluations
- Task Delegation
- Cost Reduction
- Recruiting and interviewing
- Staff Supervision
- Money Handling
- Staff Management
Timeline
Assistant Manager
Family Dollar
03.2022 - 01.2024
Shipping and Receiving Clerk
Jabil
10.2017 - 02.2022
Clerk
Technicolor
07.2013 - 10.2017
Work Study Student /Master Hairstylist
Vatterott Career College
06.2011 - 08.2012
Caregiver, Special Needs
Evergreen Presbyterian
11.2008 - 09.2013
Sales Associate
Rainbow Clothing Store
11.2008 - 03.2009
Material Handler
Dolco Packaging
01.2005 - 01.2008
Associate of Arts - Cosmetology
Vatterott Career College
High School Diploma -
Mitchell High School