Zelina Shawver
Martville,NY
Summary
Service-oriented and resourceful with in-depth clinical skills and assessment training. Support patient personal care and hygiene needs with diligent assistance. Organized in keeping supplies stocked and equipment sterilized for use.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Pit Stop Gas Station
05.2023 - Current
- Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Streamlined checkout process for faster transactions, resulting in reduced waiting times for customers.
- Maintained a clean and organized store environment, enhancing customer shopping experience.
PCA
New Beginnings
02.2022 - 05.2023
- Improved patient comfort by providing compassionate and attentive care.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Collaborated with healthcare teams to develop individualized care plans, ensuring optimal outcomes for each patient.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
- Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.
Certified Floor Auditor
Tessy Plastics
07.2020 - 02.2022
- Enhanced floor quality by conducting thorough audits and providing recommendations for improvements.
- Streamlined audit processes by implementing efficient auditing techniques and tools.
- Reduced safety hazards on the floor by identifying potential risks during audits and recommending corrective actions.
- Improved overall facility cleanliness with consistent monitoring and evaluation of janitorial procedures.
- Conducted comprehensive inspections to ensure compliance with industry standards and regulations.
- Boosted operational efficiency through detailed analysis of audit findings, leading to targeted improvements in maintenance processes.
Sales Associate
The Home Depot Inc
03.2019 - 07.2020
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
No Degree - Culinary Arts
Cayuga-Onondaga BOCES
Auburn, NYSkills
- Team Collaboration
- Customer Support
- Safety Regulations
- Customer Complaint Resolution
- Complex Problem-Solving
- Needs Assessment
Timeline
Customer Service Associate
Pit Stop Gas Station
05.2023 - Current
PCA
New Beginnings
02.2022 - 05.2023
Certified Floor Auditor
Tessy Plastics
07.2020 - 02.2022
Sales Associate
The Home Depot Inc
03.2019 - 07.2020
No Degree - Culinary Arts
Cayuga-Onondaga BOCES
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