Summary
Overview
Work History
Education
Skills
References
Timeline
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Zemorah Grajales

Hudson Falls,NY

Summary

Hardworking employee leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

9
9
years of professional experience

Work History

Day Services Supervisor

Mercy Drive, Inc.
11.2017 - 05.2021
  • Managed the day to day of the day habilitation program and pre-vocational program
  • Increased enrollments by conducting open houses, site visits, as well as outreaches
  • Followed up with individuals, care coordinators, as well as families and residences to ensure the individuals received quality service
  • Created monthly reports in regards to both programs numbers and performance
  • Attended weekly meetings with directors in order to ensure the programs were successful
  • Reviewed and approved about 150 monthly summaries every month as well as many plans.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Submitted electronic and paper claims to insurance companies, Medicare and Medicaid to collect medical payments.
  • Increased accuracy through improved processes for fiscal monitoring, payroll and operational expenses.

Case Manager

Mercy Drive
06.2014 - 10.2017
  • Constructed and facilitated lesson plans for low functioning participants to help increase their social interactions and mobility skills
  • Facilitated workshops for high functioning young adults, coaching them on how to seek, interview and obtain employment and deal with difficult situations when they arise
  • Conducted meetings with parents and medical service coordinators about the participants progress and goals to be carried out in the home
  • Developed budgets planning for participants activities and trips in order to optimize resource allocation
  • Achieved positive participant outcomes by developing and implementing 30-45 comprehensive case management plans

Direct Support Professional

Mercy Drive
09.2013 - 06.2014
  • Coached and motivated participants on living and maintaining independently
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.

FINANCIAL SERVICES SPECIALIST

EASTSIDE HOUSE SETTLEMENT JOBS PLUS
04.2012 - 09.2013
  • Improved financial analysis accuracy by developing and implementing streamlined data collection processes.
  • Facilitated job readiness workshops for clients seeking employment
  • Planned and organized workload to ensure monthly financial reports were achieved in a timely and accurate manner
  • Developed and utilized backup spreadsheets to ensure database and reporting accuracy.

FINANCIAL SERVICES INTERN

EASTSIDE HOUSE SETTLEMENT JOBS PLUS
02.2012 - 04.2012
  • Worked under the supervision of the business services division management
  • Collected, understood, processed, verified and reported accounting related-information to vertical head
  • Entered financial and sensitive information into the financial accounting database with advanced data analysis techniques
  • Enhanced data quality by performing thorough cleaning, validation, and transformation tasks.

Education

Liberal Arts of Science -

Borough of Manhattan Community College of The City University of New York
New York, NY
06.2015

Skills

  • Strategic Planning
  • Developmental Disabilities Experience
  • Exceptional workshop facilitation skills
  • Operations and staff Management
  • Medicaid Knowledge
  • Technology Integration

References

References available upon request.

Timeline

Day Services Supervisor

Mercy Drive, Inc.
11.2017 - 05.2021

Case Manager

Mercy Drive
06.2014 - 10.2017

Direct Support Professional

Mercy Drive
09.2013 - 06.2014

FINANCIAL SERVICES SPECIALIST

EASTSIDE HOUSE SETTLEMENT JOBS PLUS
04.2012 - 09.2013

FINANCIAL SERVICES INTERN

EASTSIDE HOUSE SETTLEMENT JOBS PLUS
02.2012 - 04.2012

Liberal Arts of Science -

Borough of Manhattan Community College of The City University of New York

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Zemorah Grajales