Zen Baird

● Provide feedback, guidance, and training to clinical staff on best practices,

therapeutic interventions, and case management techniques.
● Develop and implement clinical treatment protocols, guidelines, and best

practices based on evidence-based treatment modalities (e.g., Cognitive

Behavioral Therapy, Motivational Interviewing, 12-Step Facilitation, etc.).
● Oversee the development of individualized treatment plans for clients,

ensuring that they are tailored to meet each client’s unique needs, goals, and challenges.
● Ensure that all clinical services are delivered in compliance with applicable

regulations, including state/federal guidelines, HIPAA, and licensing/accreditation requirements.
● Collaborate with the Program Director to evaluate and enhance treatment

services, ensuring they meet the highest standards of quality and client satisfaction.
● Supervise and ensure the proper case management of clients throughout

their treatment process, from intake through discharge and aftercare.
● Support clients in the development of recovery goals and ensure that

appropriate interventions are in place to help them achieve sustained sobriety and overall well-being.
● Ensure that clinical documentation is completed in a timely, accurate, and
comprehensive manner, adhering to regulatory requirements and

organizational standards.
● Foster a team-oriented, client-centered approach to care by ensuring

effective communication between clinical staff, administrative teams, and other departments (e.g., medical, case management, and outreach).
● Provide support in managing crisis situations, including mental health

crises, relapse situations, or medical emergencies, in collaboration with clinical and medical staff.
● Ensure that clinical staff are trained and equipped to manage high-risk

situations and respond appropriately to clients in crisis.
● Oversee the implementation of risk management protocols to minimize

client harm, ensuring that safety and well-being are prioritized at all times.

• Answer incoming calls from individuals seeking treatment for substance abuse
• Conduct initial assessments to determine eligibility for treatment
• Provide information about our treatment programs and services
• Assist clients with completing intake paperwork and gathering necessary documentation
• Coordinate admission dates and assist with travel arrangements, if necessary
• Collaborate with clinical staff to ensure a smooth transition for clients entering the program
• Follow up with clients post-admission to ensure they are settling in and receiving the necessary support

• Communicated with patients with compassion while keeping medical information private.
• Maintained communication and transparency with governing boards, department heads and medical staff.
• Maintained clean and well-organized environment for client happiness and safety.
• Provided guidance to direct support professionals in the performance of their job duties.
• Used approved crisis intervention techniques in emergency situations.
• Maintained accurate records of client services provided including incident reports, medication logs, treatment plans.
• Assisted in developing individual service plans for each resident and client based on their needs and interests.
• Enhanced patient wellbeing by supporting participation in recreational activities.
• Developed strong and trusting rapport with patients to facilitate smooth, quality care.
• Provided crisis intervention services when needed to address challenging behaviors exhibited by residents and clients.
• Accompanied or transported clients to appointments, errands and social activities.
• Assisted individuals in learning and developing new skills.
• Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.