Zena Amos
Tampa,FL
Summary
Dynamic professional with experience in high-pressure environments. Expertise in task prioritization and team collaboration, driving efficient work flow and guest satisfaction. Committed to maintaining quality while adapting to changing priorities.
Overview
4
4
years of professional experience
Work History
Server
Ybor City Tap House
Tampa, FL
01.2025 - Current
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and retention.
- Managed multiple tables efficiently, prioritizing tasks to optimize service flow and reduce wait times.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions, enhancing menu accuracy.
- Trained new servers on restaurant procedures, fostering teamwork and improving overall service quality.
Back of House Worker
The Castle Bar
Tampa, FL
07.2023 - Current
- Maintained cleanliness and organization of back-of-house areas, adhering to health and safety standards.
- Managed continuous flow of guests efficiently during peak hours.
- Collaborated with front-of-house staff to streamline service flow during peak hours.
- Assisted in inventory management, tracking supplies and minimizing waste effectively.
To-Go Server
Cracker Barrell
Oldsmar, FL
10.2022 - 08.2023
- Delivered exceptional customer service by accurately processing to-go orders and ensuring timely delivery.
- Assisted in maintaining cleanliness and organization of dining and service areas to enhance guest experience.
- Adapted quickly to changing priorities during peak hours, managing multiple orders simultaneously.
Education
Associate of Science -
Hillsborough Community College
Tampa, FL05.2023
Skills
- Strong work ethic
- Quick to learn new systems and processes
- Exceptional customer service
- Guest engagement
- Maintain efficiency in high pressure situations
- Team collaboration
- Point of sale operation
- Task prioritization
Timeline
Server
Ybor City Tap House
01.2025 - Current
Back of House Worker
The Castle Bar
07.2023 - Current
To-Go Server
Cracker Barrell
10.2022 - 08.2023
Associate of Science -
Hillsborough Community College