Hi, I’m
Zena-Marie Lopez
Houston,US
Summary
Accomplished Flight Attendant offering over 5 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Overview
6
years of professional experience
1
Certification
Work History
Atlas Air Worldwide
International Flight Attendant
08.2023 - Current
Job overview
- Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
- Enhanced passenger comfort by promptly addressing concerns and providing personalized assistance during long-haul flights.
- Ensured the safety of passengers by conducting pre-flight checks and adhering to strict safety protocols.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Offered personalized assistance to children, elderly and passengers with special needs.
United Airlines Inc
Flight Attendant
06.2022 - 11.2022
Job overview
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
Commutair dba United Express
Regional Flight Attendant
11.2021 - 06.2022
Job overview
- Enhanced passenger satisfaction by providing exceptional inflight service and addressing individual needs.
- Reduced customer complaints by promptly resolving issues and escalating concerns to appropriate team members.
- Contributed to the achievement of company performance goals through consistent adherence to operational standards and protocols.
- Demonstrated cultural sensitivity when interacting with diverse clientele from various regions around the globe.
- Coordinated meal services efficiently while adhering to proper food handling procedures and accommodating special dietary requests whenever possible.
PSA Airlines Headquarters
Regional Flight Attendant
10.2018 - 01.2021
Job overview
- Maintained a safe and comfortable environment for passengers with thorough knowledge of emergency procedures and equipment usage.
- Collaborated with cross-functional teams to enhance overall flight experience for passengers while maintaining strict safety standards.
- Participated in regular training sessions to stay current on industry regulations, safety protocols, and customer service techniques.
- Played an integral role in the successful execution of various promotional events and special services for passengers, further enhancing their overall travel experience.
Education
The Art Institute of HoustonHouston, TX
Bachelor of Arts from Fashion Merchandising
01.2024
University Overview
- 3.69 GPA
Southern New Hampshire UniversityManchester, NH
Bachelor of Arts from Art
01.2020
Skills
- Emergency Response Coordination
- First Aid
- Customer Service
- Regulatory Compliance
- FAA Regulations
- Hospitality service expertise
- Adaptability and Flexibility
- Interpersonal Skills
- Crew Resource Management
- Workload Management
Certification
- First Aid/CPR Certified
- FAA Certified on CRJ 200/700/900s
ERJ 145 Airbus 319/320
Boeing 737-7-8-9, 747-400, 757-200/757-300, 757ER, 767-300ER/ 767-400ER 777-200/ 777-300ER 787-8/ 787-9/ 787-10 Dreamliner
References
Available Upon Request
Timeline
International Flight Attendant
Atlas Air Worldwide
08.2023 - Current
Flight Attendant
United Airlines Inc
06.2022 - 11.2022
Regional Flight Attendant
Commutair dba United Express
11.2021 - 06.2022
Regional Flight Attendant
PSA Airlines Headquarters
10.2018 - 01.2021
The Art Institute of Houston
Bachelor of Arts from Fashion Merchandising
Southern New Hampshire University
Bachelor of Arts from Art
- First Aid/CPR Certified
- FAA Certified on CRJ 200/700/900s
ERJ 145 Airbus 319/320
Boeing 737-7-8-9, 747-400, 757-200/757-300, 757ER, 767-300ER/ 767-400ER 777-200/ 777-300ER 787-8/ 787-9/ 787-10 Dreamliner
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