Zena Martinson
Lake Stevens,WA
Summary
Proven multitasker and quick learner, I excell at managing multiple tables/orders efficiently, enhancing customer satisfaction through exceptional service and attention to detail. Skilled in POS systems and cash handling, I significantly contribute to a positive team environment, quickly mastering both front-of-house and back-of-house operations.
Overview
10
10
years of professional experience
Work History
Server
Olive Garden Restaurant
01.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Barista
Dutch Bros
06.2017 - 05.2018
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Skillfully crafted high-quality coffee beverages and provided unique recommendations to customers looking to try something new.
Barista
Starbucks
09.2014 - 04.2016
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Education
High School Diploma -
Rogers High School
Spokane, WA06-2011
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Cleanliness
- Time management
- Attention to detail
- Quick learner
Languages
American Sign Language
Native or Bilingual
Timeline
Server
Olive Garden Restaurant
01.2021 - Current
Barista
Dutch Bros
06.2017 - 05.2018
Barista
Starbucks
09.2014 - 04.2016
High School Diploma -
Rogers High School
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