Zenaida Farias
Summit,IL
Summary
Proven customer service expert with a track record of enhancing customer satisfaction. Skilled in accurate cash handling and problem-solving, I excel in high-pressure environments, demonstrating reliability and exceptional communication. My leadership in mentoring new staff and commitment to customer happiness have significantly improved team efficiency and customer loyalty. Customer service professional prepared for role in patient care. Proven ability to handle customer inquiries and resolve issues efficiently. Known for excellent communication and adaptability, ensuring team success and customer satisfaction.
Personable and compassionate with natural ability to connect with patients and provide high-quality care. Knowledge of basic medical terminology and patient care techniques, combined with proficiency in vital signs monitoring and personal hygiene assistance. Dedicated to enhancing patient comfort and well-being through attentive and empathetic support.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Walmart
05.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
Cashier
Walmart
12.2023 - 06.2024
- Processed customer transactions efficiently, ensuring accuracy and customer satisfaction.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card, and check transactions to complete customer purchases.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Improved efficiency, organized checkout area for optimal workflow.
Volunteer
Loyola University Medical Center
09.2023 - 04.2024
- Supported hospital staff in daily tasks, resulting in improved efficiency and patient satisfaction.
- Restocked medical supplies and consumables to prepare procedure rooms.
- Transported patients and helped with discharge procedures.
- Reported patient requests, concerns, and other observations to staff.
- Assisted with patient transport, ensuring timely arrival to appointments and reducing wait times.
- Enhanced patient experience by providing compassionate care and assistance during hospital visits.
- Complied with HIPAA standards to confidentially maintain patient medical information.
- Provided administrative support by filing documents, coordinating charts and answering phones.
Cashier
The Home Depot Store
04.2021 - 02.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Associates In Liberal Arts - Nursing
Moraine Valley Community College
Palos Hills, ILSt. Laurence High School
Burbank, IL05.2024
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Customer complaint resolution
- Customer focus
- Leadership
- Time management
- Reliable
- Communication skills
- Detailed oriented
- Initiative
- Well organized
- Clean
- Caring
- Accuracy
- Fast learner
- Problem Solving
- Understands Spanish
Certification
- CPR certification
- Basic Life Support certification
- Certified Nursing Assistant certification
Languages
Spanish
Limited Working
Timeline
Customer Service Cashier
Walmart
05.2024 - Current
Cashier
Walmart
12.2023 - 06.2024
Volunteer
Loyola University Medical Center
09.2023 - 04.2024
Cashier
The Home Depot Store
04.2021 - 02.2022
Associates In Liberal Arts - Nursing
Moraine Valley Community College
St. Laurence High School
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