Zenia Sumugat
Erial,NJ
Summary
Dedicated Medical Assistant with extensive experience at Cooper University Hospital, skilled in clinical documentation and patient scheduling. Proven ability to enhance patient satisfaction through compassionate care and effective communication. Adept at maintaining HIPAA compliance and managing medical supplies, ensuring a safe and organized clinical environment.
Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.
Overview
21
21
years of professional experience
Work History
Medical Assistant
Cooper University Hospital
09.2012 - 10.2024
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Sanitized, restocked, and organized exam rooms.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, medications, and allergies
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Administered vaccines as prescribed, adhering strictly to protocols for patient safety.
Professional Medical Assistant
Virtua Center for Women
07.2011 - 08.2011
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Physician Office Clerk
Cooper University Hospital
03.2004 - 09.2010
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
Education
Certificate - Medical Assistant
Harris School of Business
Cherry Hill, NJ08-2011
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Clinical documentation
- Data entry
- Immunization administration
- Specimens collection and processing
- Maintaining confidentiality
- Medical supply inventory
Timeline
Medical Assistant
Cooper University Hospital
09.2012 - 10.2024
Professional Medical Assistant
Virtua Center for Women
07.2011 - 08.2011
Physician Office Clerk
Cooper University Hospital
03.2004 - 09.2010
Certificate - Medical Assistant
Harris School of Business