Zenobia Anderson
Norfolk,United States
Summary
Dynamic Benefits Program Specialist with extensive experience in Human Services, excelling in eligibility determination, case management, and fraud investigation. Proven ability to maintain compliance and accurate records, while fostering team collaboration. Adept at data analysis and problem-solving, ensuring clients receive essential resources for self-sufficiency.
Overview
8
8
years of professional experience
Work History
Benefits Program Specialist II
City Of Chesapeake
Chesapeake, VA
09.2024 - Current
- Evaluated eligibility for public assistance by thoroughly verifying case data and implementing necessary actions.
- Established records and files while keeping applicants informed of alternatives and updates.
- Provided case management services to assist adults with accessing necessary resources.
- Maintained accurate records of client interactions in case management software.
Benefits Program Specialist
City of Newport News
Newport News, VA
02.2021 - 08.2024
- Determining eligibility for public assistance programs, securing and verifying case data, and taking appropriate action where necessary.
- Process cases by verifying customer statements, completing evaluations and review sheets, setting up records and files, keeping applicants informed, advising of alternatives, and maintaining records.
- Identifies suspected fraud cases, prepares a summary of facts for fraud and overpayments, represents the agency in hearings and court appeals, and takes appropriate action as required.
- Responds to state, federal, and internal case review inquiries; reviews and maintains program policy manuals and prepares reports as needed.
- Establish rapport with individuals to assess their needs to create appropriate referrals to assist them in becoming self-sufficient.
Coordinator's Assistant
Hampton- Newport New CSBS
Hampton, VA
04.2017 - 12.2022
- Coordinated travel arrangements and accommodations for residents.
- Prepared meeting agendas, attended meetings, and recorded and transcribed minutes to help create person-centered environments.
- Assists individuals in the development of appropriate behavioral, social activities, money management, housekeeping, hygiene, and other skills necessary to reach their highest level of potential.
- Obtain, develop, and create training materials and activities necessary to enable clients to reach their goals.
- Create and develop skilled /daily living plans to support clients/ individuals.
Education
Certificate of Technical Studies -
Centura College
08-2012
Skills
- Eligibility determination
- Case management
- Fraud investigation
- Policy compliance
- Record keeping
- Data analysis
- Time management
- Team collaboration
- Problem solving
Timeline
Benefits Program Specialist II
City Of Chesapeake
09.2024 - Current
Benefits Program Specialist
City of Newport News
02.2021 - 08.2024
Coordinator's Assistant
Hampton- Newport New CSBS
04.2017 - 12.2022
Certificate of Technical Studies -
Centura College
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