Zenobia Reaves
Nashville,TN
Summary
Resourceful and quick-thinking worker with ambitions to succeed. Improves work efficiency by applying strong leadership skills while maintaining a safe work environment. Reliable, punctual, team player who is willing to to complete the job at hand.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Cashier
Family Dollar
Nashville, TN
10.2023 - 04.2024
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Greeted customers entering store and responded promptly to customer needs.
Stocker Associate
Big Lots Stores, Inc.
5702 Nolensville Rd Nashville,TN 37211
08.2023 - 09.2023
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Maintained effective team member communication.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
Process Assistant
Amazon
Madison, TN
07.2021 - 07.2023
- Reported to Area Manager in four key areas; safety, quality, customer experience, and productivity.
- Assisted with day-to-day management (workflow assignments) of a minimum of 60 employees.
- Reviewed work forecasts and determined productivity needs to meet daily objectives.
- Partnered with other Area Managers to balance labor and ensure an efficient operating shift.
- Partnered with cross-functional teams(Yard Marshall and Learning Dept.) to conduct through discovery and due diligence productivity on existing processes.
Inbound Problem Solver/Line Lead
Amazon DNA1
08.2019 - 07.2021
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Researched and resolved all defects preventing them from going to the customer without the whole shipping order.
- Reduced customer defects to ensure we are delivering smiles.
- Ensure that damaged or lost packages are corrected according to the SOP to fulfill customer satisfaction.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Serve as a quality line lead to ensure that we meet the 99.8% or higher scan compliance goal and ensuring a low PNOV and keeping assembly lines organized and moving at a fast pace.
- Gatekeeping to ensure that packages are not left behind and make it to the correct route to maintain a low PNOV rate.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
FC Associate
Amazon DNA1
05.2019 - 07.2021
- Stow merchandise according to Amazons' procedures while ensuring it is in excellent condition to be shipped to the customer
- As an Ambassador I am Responsible for training incoming employees to use Amazons' procedures and safety protocols.
- Provide new employees with an example of the standards they will be held to while on the job.
- Reduced process inconsistencies and effectively trained team members on best practices and protocol.
- Maintained up-to-date knowledge of product and service changes.
Pharmacy Technician
Walgreens
11.2005 - 05.2019
- Customer service, patient care, filling and typing prescriptions.
- I have been with Walgreens for 13 years from photo, front register etc.
- Processed numerous prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction
Shift Leader
Walgreens
08.2015 - 02.2018
- Key holder, handling of registers, lead by example by working with employees.
- Handle cash reports, checking in vendors.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills
Cashier, Photo Specialist
Walgeens pharmacy
11.2005 - 08.2015
- Checking out customers, helping people with photo orders, reset Departments in the store.
- Restocked and organized merchandise every week.
- Great customer service.
Education
High school -
Theodore Roosevelt High School
Gary, IN06.2000
No Degree - Business Management
Tennessee State University
Nashville, TNSkills
- Customer Obsession
- Organization and Time management
- Troubleshooting
- Excellent work ethic
- Critical thinking
- Active listening skills
- Problem Solving
- Leadership
- Fast learner
- Flexible & Adaptable
- Teamwork
Certification
TDR Certified
Certified [TDR], [Amazon DNA1] - [03/2020]
Certified {TDR}, {Amazon DTN6} - {10/2022}
Timeline
Cashier
Family Dollar
10.2023 - 04.2024
Stocker Associate
Big Lots Stores, Inc.
08.2023 - 09.2023
Process Assistant
Amazon
07.2021 - 07.2023
Inbound Problem Solver/Line Lead
Amazon DNA1
08.2019 - 07.2021
FC Associate
Amazon DNA1
05.2019 - 07.2021
Shift Leader
Walgreens
08.2015 - 02.2018
Pharmacy Technician
Walgreens
11.2005 - 05.2019
Cashier, Photo Specialist
Walgeens pharmacy
11.2005 - 08.2015
High school -
Theodore Roosevelt High School
No Degree - Business Management
Tennessee State University