Ze'Nya Butler
IT/ Cybersecurity
Richmond,Virginia
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Knowledgeable Network Administrator qualified to upgrade software and hardware while monitoring network performance. Enthusiastic professional with background implementing cybersecurity products, including firewalls, antivirus software and intrusion prevention systems.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
Information Technologist Lll
Fort Greg-Adams
- Perform Helpdesk Service Desk Operations; Triage Incident tickets issued according to their assigned area(s) of responsibility utilizing the Remedy Work Ordering system
- Trained end-users on new software applications, increasing productivity across departments.
- Used ticketing systems to manage and process support actions and requests.
- Set up network profiles, security permissions and file sharing systems.
- Respond/acknowledge and resolve service ticket within established timeframes from receipt of the incident/call for touch labor support
- Provide network registration of client equipment into the current installation software/asset management application
- Establish new, maintain, delete, and troubleshoot Active Directory client accounts/client systems
- Trouble-shoot and resolve user/client standard application/configuration problems via telephone assistance call, remote control and at user locations
- Maintain local standard operating system and local/standard client application software to current Army configuration, service pack, patch, and security fix and virus definition standards
- Perform troubleshooting to resolve desktop baseline application and E-Mail problems
- Coordinate standard system image configuration changes with the SCCM Image Team
- Provide guidance to desktop services technicians, assigned users, and peers
- Install, configure and maintain desktop Commercial off-the-shelf (COTS), and Government offthe-shelf (GOTS) authorized client applications
- Perform commercial hardware repair on Dell and HP computer systems
- Assist System Administrators with testing of local client applications and security patches
- Create/update documentation for conventional technical processes
- Assist System Administrators with installing/testing of system software or network hardware configurations and coordinate the documentation of all client hardware and software changes, to include generating and modifying procedures for the Standard Operating Procedure (SOP)/User's Guide
- Use the Army Enterprise Service Desk system to create, modify, update and resolve new or assigned customer support request incidents
- Assist in the preparation of technical documentation and configuration change requests
- Clearly and concisely communicate correct information in response to telephone assistance calls, user requests, technical questions, or when attending meetings as a technical representative, to technical and non-technical users at all levels of the command.
- Enhanced security by implementing firewalls, VPNs, and access control systems.
- Boosted system availability by conducting regular maintenance tasks, including firmware updates and hardware replacements.
- Managed helpdesk operations, prioritizing tasks according to urgency and impact on overall business functions.
- Deployed effective cybersecurity measures including firewalls, antivirus software, intrusion detection systems and periodic vulnerability assessments to protect company''s digital assets.
IT Project Coordinator
Technology Integration Group/Richmond Public Schools (Contract)
- Developed comprehensive project documentation, including scope statements, timelines, budgets, and status reports.
- Parts-order, exchange, return, and inventory management
- Create project schedule and timetables based off of executed statements of work
- Managed multiple IT projects simultaneously, prioritizing tasks based on urgency and potential impact on the organization''s goals.
- Ensured data privacy compliance by thoroughly reviewing projects for potential risks related to sensitive information storage or transmission.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Monitored and tracked project progress to support timely completion.
- Trained personnel on use of IT tools and applications.
- Wrote, updated and maintained project documentation.
- Provide updates to TIG management and clients
- Prepare operational reports, schedule expenditures, analyze variances, and initiate corrective action
- Set up T-Mobile hotspots for Richmond Public schools.
INTERNSHIP SUMMER 2019
RSM US LLP
- Risk consulting inter- cyber transformation, Cloud Platforms Worked with ~ Amazon, , Microsoft Azure, Google cloud platform
- SIEM tools~ Splunk, LogRhythm, Devo
- Investigate incidents using SIEM, automation and other technologies (i.e ServiceNow)
- Analyze, escalate, and assist in remediation of critical information security incidents
- Improve and challenge existing processes and procedures in a very agile and fast-moving information security environment
- Setup and execution of vulnerability scans.
Junior software engineer
Reli source
12.2022 - 03.2023
- Develop and maintain software per business requirements with assistance from mid and sr
- Performed configuration and troubleshooting of Cisco & Arista routing/switching platforms.
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
- Managed installation of new servers and installation of new Cisco phone system.
- Configured, installed and maintained network and terminal equipment, Cisco routers, and encryption equipment.
- Developed efficient network solutions with the implementation of Cisco routers and switches.
- Participated in ongoing professional development activities such as workshops and conferences, applying gained knowledge to daily work tasks.
- Enhanced user experience by designing and implementing intuitive user interfaces.
- Supported the integration of third-party APIs, expanding application functionality and versatility.
- Collaborated with team members for successful completion of large-scale projects.
- Improved software efficiency by identifying and resolving programming bugs.
- Assisted senior engineers with complex tasks, gaining valuable hands-on experience in the field.
- Level software developers
- Produce deliverables related to assigned project(s) and assists in post implementation support and system enhancement
- Develop software within architecture guidelines to meet the needs of business customers, learning and understanding the function for which the applications are designed
- Specify and implement code quality and development procedure best practices
- Document system issues and resolutions for future reference
- Deliver high quality software applications and makes continuous improvements to systems
- Serve as a technical expert, applying comprehensive technical skills to unique projects or production issues.
Desktop Engineer
Teleperformance USA
12.2020 - 09.2022
- Set-up of Desktop PCs, phones, monitors and printers as well as other support functions under supervision of Lead Technician or Director of Technical Services
- Supporting voice and data services both local and long distant
- Provide assistance to the Network Engineering Group for implementation and maintenance of various routers, switches and firewalls
- Experience with Desktop Administration Platforms, Imaging Software, PC Set-up and Installation, MS Windows Operating Systems and Office Suites as well as DHCP
- Know and enforce client and corporate IT policies and procedures consistently
- Provide Tier 1 level support on hardware and software technical issues
- Cabling new and existing locations for new network, phone or other equipment
- Develop, implement, assess and improve day to day operations of inbound call center in order to meet and exceed all aspects of client needs and requirements according to policies and procedures.
Education
Master of Cybersecurity - Cybersecurity
Columbus State University
Columbus, Georgia 05.2021 - 05.2021
Comp Tia Security Plus Certification -
John Tyler Community College
Richmond, Virginia 12.2020 - 12.2020
Bachelor of Science - undefined
Sam Houston State University
Huntsville, TexasAssociates of Computer Science - undefined
Patrick Henry Community College
Martinsville, VirginiaNo Degree - CYSA+
John Tyler Community College
Chester, VA 05.2001 -
Certification
COMPTIA SECURITY PLUS
Accomplishments
- 2021 {Created a guide on how to properly configure Bank of America log in tokens. Is a step-by-step guide that is still used at Teleperformance}
- 2021 was able to maintain sending home 300+ employees in less than 2 months.
Special Hiring Authority
NA
Federal Experience
Federal Contractor {Army}
Clearance
Secret
Computer Software
- MS Office (Word, Excel, Outlook, PowerPoint, OneNote, Access)
- Google Drive (Docs, Sheets, Slides, Forms)
- Spreadsheets (Excel, Google Sheets, OpenOffice Calc). Pro tip: List specific skills such as: pivot tables, comparative analyses, and link to database, macros, sensitivity tables, and vertical lookups.
- Email (mail merge, filters, folders, rules)
- Presentations/Slideshows (PowerPoint, Google Slides, OpenOffice Impress, Tableu)
- Database Management (MS Access, Oracle, Teradata, IBM DB2, MySQL, SQL)
- QuickBooks. Pro tip: talk about specific applications of your skills: Expense tracking, accounts payable, invoicing, cash flow management, employee time tracking, reports, and payroll.
- Social Media (Facebook, Twitter, Instagram). Pro tip: Explain how you apply your social media skills, e.g., talk about giveaways, post engagement metrics, reach, customer interaction.
- Web (HTML, CSS, JavaScript, WordPress, Joomla, Content Management Systems (CMS), code libraries
- Writing skills: (WordPress, Yoast, SEO, technical writing, journalism, research, ghostwriting. Pro tip: Few are impressed by MS Word mastery, but a great WPM score does great for jobs in which turnaround matters!
- Graphics (Photoshop, Illustrator, InDesign, Acrobat, Corel Draw, HTML/CSS
- Enterprise Systems. Automated Billing Systems, Payment Processing, Customer Relationship Management (Salesforce, Oracle NetSuite) Enterprise Resource Planning (Oracle, SAP) Business Intelligence, Business Continuity Planning
- Software Skills. Java, PHP, MySQL, SQL, C#, JavaScript, C++, Python, iOS/Swift, Ruby on Rails
- Hardware Skills. System administration, network configuration, software installation, security, Cisco, tech support, updates, project management, research, vendor management, TCI/IP, DNS, DHCP, WAN/LAN, Windows, Linux/Unix, Ubuntu, virtualized networks, network automation, cloud management, AI/machine learning
- Advanced Computer Skills. Web development, open source, data structures, coding, security, machine learning, debugging
Citizenship
US Citizen
Honors And Awards
Deans list 4 Times
Volunteer Work And Community Involvement
Currently work with YMCA camp every summer since 2015 helping kids learn to code using code.org where I can use block method to teach them to make basic video games that they can then play.
References
- Kenneth Ruffin, 804-637-7206, Teleperformance usa
- Nathan Wooten 804-496-0266, Fort Greg-Adams
- E. Williams , 804-638-0339, Fort Greg-Adams
Training
- Insider Threat Awareness 2023 thorough understanding of how Insider Threat Awareness is an essential component of a comprehensive security program.
- Counterintelligence Awareness 2023 summarizes the potential threats and collection methods used by Foreign Intelligence Entities (FIE), Potential Espionage Indicators (PIE), warning signs of terrorism, and reporting responsibilities.
Timeline
CysA+
04-2024
Junior software engineer
Reli source
12.2022 - 03.2023
Master of Cybersecurity - Cybersecurity
Columbus State University
05.2021 - 05.2021
Comp Tia Security Plus Certification -
John Tyler Community College
12.2020 - 12.2020
Desktop Engineer
Teleperformance USA
12.2020 - 09.2022
No Degree - CYSA+
John Tyler Community College
05.2001 -
Information Technologist Lll
Fort Greg-Adams
IT Project Coordinator
Technology Integration Group/Richmond Public Schools (Contract)
INTERNSHIP SUMMER 2019
RSM US LLP
Bachelor of Science - undefined
Sam Houston State University
Associates of Computer Science - undefined
Patrick Henry Community College
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