Zenyda Mora
Dons Dock
Des Plaines,IL
1
Language
6
years of professional experience
I have worked in customer service and food service for six years, where I've learned how to stay organized, communicate with a variety of people, and keep things running smoothly in a fast-paced environment. I'm dependable, a quick learner, and enjoy helping others however I can. I take pride in providing friendly service, maintaining clean and safe work areas, and being someone my team can count on.
Work History
Customer Service Associate
6 Years 2 Months- Provided friendly, attentive customer service in a fast-paced environment
- Assisted customers with orders, answered questions and resolved concerns
- Prepared customer orders accurately while maintaining food quality and presentation.
- Handled perishable food products using proper food safety and sanitation procedures.
- Maintained clean, organized work areas and followed health and sanitation standards.
- Rotated inventory using FIFO practices and monitored product freshness.
- Worked closely with team members to keep daily operations running efficiently.
- Communicated effectively with coworkers to ensure accurate and timely service.
- Adapted quickly to changing priorities while maintaining a positive attitude.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Prepared diverse menu items following standardized recipes and presentation guidelines
- Ensured kitchen cleanliness and compliance with health and safety regulations
- Monitored food quality throughout preparation and cooking processes, ensuring consistency in taste and presentation
- Maintained clean and organized work areas at all times to bring safety and quality to the food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Education
High School Diploma
Skills
Food handling procedures
Stock rotation (FIFO)
Customer service
POS system operation
Customer relationship management
Communication
Team collaboration
Active listening
Conflict resolution
Attention to detail
Reliability
Phone etiquette
Quick learner
Positive attitude
Relationship building
Compassion
Languages
Spanish
Limited Working
Timeline
Customer Service Associate
Dons Dock
06.2020 - CurrentRead More
Maine West High School
High School Diploma
Read More