Zerina Kaltak
West Bend
Summary
Results-driven sales associate with experience in customer service and operational efficiency. Provided exceptional service and effective problem-solving, which helped build strong relationships, customer loyalty, and a positive shopping environment.
Overview
4
4
years of professional experience
Work History
Head Bartender
Flynn's Richfield
Richfield, WI
06.2025 - Current
- Crafted and served a diverse range of cocktails per customer preferences
- Collaborated with team members to enhance guest experiences through attentive service
- Handled cash transactions accurately while processing orders in a fast-paced environment
- Managed inventory levels, ensuring availability of key ingredients and supplies for operations
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty
- Resolved customer complaints promptly and professionally, preserving the establishment's reputation for excellent service
Sales Associate
Bath and Body Work
Onalaska, WI
09.2025 - 11.2025
- Trained new associates on customer service protocols and operational procedures for efficiency
- Resolved customer inquiries and concerns promptly, fostering a positive shopping environment
- Implemented visual merchandising strategies consistent with company standards to boost product visibility
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
- Provided positive first impressions to welcome existing, new, and potential customers
- Rotated stock and restocked shelves to maintain product availability and store appearance
- Engaged with customers to build rapport and loyalty
Sales Associate
Hobby Lobby
West Bend, WI
05.2022 - 08.2024
- Assisted customers in product selection and provided exceptional service to enhance shopping experience
- Maintained organized merchandise displays to promote sales and improve store aesthetics
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.
- Collaborated with team members to achieve daily sales goals and maintain inventory levels
- Monitored stock levels and replenished merchandise to ensure optimal availability for customers
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Built relationships with customers to encourage repeat business
- Managed returns, exchanges and refunds in accordance with store policy
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites
Education
No Degree - Chemistry
University of Wisconsin, La Crosse
La Crosse, WI05-2028
Skills
- Attentive service
- Cash handling expertise
- Strong communication skills
- Customer service
- Staff training and supervision
- Taking inventory
Timeline
Sales Associate
Bath and Body Work
09.2025 - 11.2025
Head Bartender
Flynn's Richfield
06.2025 - Current
Sales Associate
Hobby Lobby
05.2022 - 08.2024
No Degree - Chemistry
University of Wisconsin, La Crosse