Zermaine Jean Hernandez

• Kept customer spaces clean, neat and organized for maximum appeal.
• Assisted customers in making informed purchase choices and selecting products.
• Recommended appropriate services to customers and helped overcome objections with persuasive communication style.
• Protected products from damage by using proper packaging and bagging techniques.
• Fulfilled customers' special requests for merchandise and delivery times.
• Distributed information to in-store guests and answered questions to serve needs and drive sales.
• Coordinated efficient product deliveries to meet customers' demands.

• Managed customer accounts, responding to inquiries and resolving customer service issues
• Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Documented customer complaints and completed corrective action requests.
• Developed working knowledge of CRM to effectively track sales leads and activities.
• Built relationships with customers and community to promote long term business growth.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Quoted prices, credit terms and other bid specifications.
• Kept detailed records of daily activities through online customer database.

• Generated invoices upon receipt of billing information and tracked collection progress.
• Researched and resolved billing discrepancies to enable accurate billing.
• Monitored customer accounts to identify and rectify billing issues.
• Worked with multiple departments to check proper billing information.
• Processed and verified invoices to secure accuracy of billing information.
• Reviewed and reconciled customer accounts to manage accuracy of payments.
• Generated monthly invoices for customers in multiple formats to provide transparency.

• Collaborated with peers to measure ongoing process performance, enacting changes based on historical data.
• Coordinated multi-team process initialization, reducing associated redundancies and dependencies.
• Evaluated identify opportunities, trends and best practices to strengthen business platform and development practices.
• Prepared accurate documents for customer and business needs.
• Investigated basic issues and escalated more complicated concerns.
• Answered telephone or online requests and completed interactions quickly to meet productivity goals.
• Conducted research to address shipping errors and packaging mistakes.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Assisted coworkers and staff members with special tasks on daily basis.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Surpassed team goals by partnering with colleagues to implement best practices and protocols.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.

• Ranked in Top 10 of class
• Cumulative Grade A

Clinicals Patient Care Technician

• Prairie Estates- Frisco Texas (June-July 2023)
• Healing Care Pediatrics - Frisco Texas (July 2023)