Zermeen Kasmi
Sugar Land
Summary
Dynamic and results-driven professional with extensive experience in customer service and sales, notably at American Eagle. Proven ability to enhance customer satisfaction through effective communication and time management. Skilled in Microsoft Office Suite, consistently delivering high-quality service and achieving sales goals in fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barista
Qahwah House
11.2025 - Current
- Prepare specialty coffees and maintain high service standards.
- Engage with customers, take orders, and create a welcoming environment.
- Assist with inventory and opening/closing duties.
Barista & Cashier
Coco Crepes & Coffee
06.2025 - 10.2025
- Prepared beverages, desserts, and handled customer orders.
- Maintained cleanliness and restocked ingredients.
- Delivered fast, high-quality service during busy hours.
Sales Representative
American Eagle (First Colony Mall)
09.2024 - 01.2025
- Helped customers find products and understand promotions.
- Restocked merchandise and maintained organized displays.
- Worked with a team to meet daily sales goals.
Sales Associate
Dollar Tree
06.2024 - 08.2024
- Operated registers, handled cash, and assisted customers with purchases.
- Organized shelves, maintained inventory, and kept store clean.
- Provided friendly customer service in a fast-paced retail environment.
Education
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I. H. Kempner High School
Sugar Land, Texas, USA05.2026
Skills
- Microsoft Office Suite
- Google Workspace
- Sales techniques
- Time management
- Customer service
- Communication skills
Affiliations
DECA Inc., Student Member, Sugar Land, Texas, 08/24, Present, Proficient in Microsoft Word and PowerPoint, creating professional presentations and documents that effectively communicate ideas and enhance team projects., Gained a strong foundation in economics and finance, exploring their applications in real-world business scenarios and developing skills in strategic decision-making.
Certification
Texas State Board of Pharmacy Registered Technician Trainee certificate.
Language
Spanish - Limited
English - Full Professional
Urdu - Native/ Bilingual
Hindi - Native/ Bilingual
Timeline
Barista
Qahwah House
11.2025 - Current
Barista & Cashier
Coco Crepes & Coffee
06.2025 - 10.2025
Sales Representative
American Eagle (First Colony Mall)
09.2024 - 01.2025
Sales Associate
Dollar Tree
06.2024 - 08.2024
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I. H. Kempner High School