Zhade Pollard
Brooklyn,NY
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Mobile Expert
T-Mobile
03.2023 - Current
- Monitored wireless sales space to establish familiarity with various carriers.
- Maintained sound knowledge of company product suites.
- Performed in-store product demonstrations at assigned events.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Accepted and processed payments and purchases for new equipment using POS system.
City Carrier Assistant
Post Office
05.2022 - 04.2023
- Operated vehicles and equipment to transport packages and mail pieces.
- Planned and cased mail in sequence of delivery for designated route.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
Cashier
Home Depot
08.2020 - 07.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Associate of Science - Liberal Arts Math And Science
LaGuardia Community College of The City University of New York
Long Island City, NY08.2021
High School Diploma -
Parkland High School
Allentown, PA06.2019
Skills
- Service Contracts
- Technical Support
- Mobile Devices
- Merchandise Alteration Estimates
- Cash Register Systems
- Customer Transactions
- Cash Management
- Product Knowledge
- High-Volume Environments
- Cash Register Operation
Timeline
Mobile Expert
T-Mobile
03.2023 - Current
City Carrier Assistant
Post Office
05.2022 - 04.2023
Cashier
Home Depot
08.2020 - 07.2022
Associate of Science - Liberal Arts Math And Science
LaGuardia Community College of The City University of New York
High School Diploma -
Parkland High School
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