Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shaquan Bradshaw

Worcester,MA

Summary

Outgoing Wireless Sales Associate offering [Number] years of expertise in fast-paced retail environments. Skillful in promoting sales and answering questions regarding calling plans and technology. Committed to maintaining customer satisfaction and achieving sales goals. Solid team player with positive attitude and in-depth knowledge of communications industry. Reliable and upbeat [Job Title] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

11
11
years of professional experience

Work History

Mobile Expert

T-Mobile Corporate
11.2020 - Current
  • Monitored wireless sales space to establish familiarity with various carriers.
  • Maintained sound knowledge of company product suites.
  • Performed in-store product demonstrations at assigned events.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Managed efficient cash register operations.
  • Recommended complementary purchases to customers, increasing revenue.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Used in-store system to locate inventory and place special orders for customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Prioritized helping customers over completing other routine tasks in store.

Bank Teller

Commerce Bank
11.2017 - 01.2019
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Provided customer records, account statements and copies of checks.
  • Educated customers on use of banking website and mobile apps.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.

Assistant Store Manager

Spring Mobile AT&T Authorized Retail
02.2016 - 10.2018
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Bartender

Mezcal Cantina Mexican Grill
12.2014 - 11.2015
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Food Service Team Member

Saint Vincent Hospital
06.2012 - 11.2014
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples, and response to particular requests.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Distributed food during busy peak periods to drive customer satisfaction.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Verified prepared food met standards for quality and quantity before serving to customers.

Education

Radiology -

Mount Wachusett Community College
Gardner, MA

Associate of Applied Science - Nursing

Quinsigamond Community College
Worcester, MA
06.2016

High School Diploma -

Doherty Memorial High School
Worcester, MA
06.2013

Skills

  • Store Organization
  • Inventory Management
  • Customer Assistance
  • Cash Handling
  • Loss Prevention
  • Product Knowledge
  • Payment Processing
  • Retail Merchandising
  • Product Merchandising
  • Decision-Making
  • Sales Floor Organization
  • Service Contracts
  • Microsoft Applications Proficiency
  • Ability to Lift 40 Pounds

Timeline

Mobile Expert

T-Mobile Corporate
11.2020 - Current

Bank Teller

Commerce Bank
11.2017 - 01.2019

Assistant Store Manager

Spring Mobile AT&T Authorized Retail
02.2016 - 10.2018

Bartender

Mezcal Cantina Mexican Grill
12.2014 - 11.2015

Food Service Team Member

Saint Vincent Hospital
06.2012 - 11.2014

Radiology -

Mount Wachusett Community College

Associate of Applied Science - Nursing

Quinsigamond Community College

High School Diploma -

Doherty Memorial High School

Similar Profiles

CREATE PROFILE
Shaquan Bradshaw