Zhaden Marbra Morgan
Virginia Beach,VA
Summary
Proven IT Technician with a robust background in military environments, excelling in network security and incident management. Expert in optimizing systems and networks, significantly reducing downtime by 30%. Skilled in hardware installation and providing exceptional remote support, demonstrating patience and effective communication. Adept at leveraging technical and interpersonal skills to achieve superior results.
Overview
2
2
years of professional experience
Work History
IT Technician
Millitary
Virginia Beach, VA
02.2022 - Current
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Education
High School Diploma - N/A
Pasco High School
Dade City, FL05.2020
Skills
- Desktop Technical Support
- Hardware Installation
- Technical Support
- Software configuration
- Network Troubleshooting
- Remote Support
- System Administration
- Help Desk Operations
- Network Maintenance
- Application installations
- Wireless Networking
- IT Documentation
- IT Asset Management
- Network Security
- Operating system management
- Server maintenance
- Information Security
- Help Desk Management
- User Training
- Helpdesk services
- Incident Management
- Virtualization Technologies
Affiliations
Military
Timeline
IT Technician
Millitary
02.2022 - Current
High School Diploma - N/A
Pasco High School