Zhakia Jefferson
Kennesaw,GA
Summary
Dedicated and detail-oriented Representative II with a background in specialty collections for 2 years. Possessing strong communication and negotiation skills, as well as a proven track record of successfully resolving complex account issues. Skilled in conducting thorough research and analysis to identify effective collection strategies. Able to work independently and collaboratively in a fast-paced environment, meeting deadlines and exceeding collection goals. Committed to providing exceptional customer service while maintaining a high level of professionalism and confidentiality.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Representative II, Specialty Collections
CarMax Auto Finance
05.2025 - Current
- Handled over 70+ calls daily to process payments and negotiate payment arrangements with customers to resolve overdue balances
- Worked in a call center environment handling manual and automatically dialed outbound calls
- Resolved challenging situations with friendly but firm strategies
- Managed a portfolio of high-risk accounts to reduce delinquency rates and maximize collections, achieving monthly goals consistently
- Conducted in-depth research and analysis for more than 500 accounts to identify root causes of delinquency and develop customized solutions for repayment
- Provided exceptional customer service by addressing inquiries, concerns, and escalations in a timely and professional manner, resulting in high customer satisfaction rates
Pharmacy Technician
Walmart
05.2022 - 06.2024
- Interpret and enter prescriptions
- Organizes medications for pharmacist to dispense by reading medication orders and prescriptions, preparing labels, calculating quantities, and assembling intravenous solutions and other pharmaceutical therapies
- Understanding of 3rd party insurances and follow-through of insurance-related issues
- Resolves insurance-related issues and assists patients with various forms of financial assistance
- Ordering medications and supplies using applicable technology
- Identifies medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medications
- Supports pharmacological services by stocking, assembling, and distributing medications
- Helps health care providers and patients by greeting them in person and by phone, answering questions and requests, and referring inquiries to the pharmacist
- Maintains pharmacy inventory by checking pharmaceutical stock to determine inventory level, anticipating needed medications and supplies, placing and expediting orders, verifying receipt, and removing outdated drugs
- Maintains a safe and clean pharmacy by complying with procedures, rules, and regulations
- Protects patients and employees by adhering to infection-control policies and protocols
- Contributes to team effort by accomplishing related results as needed
Shift Lead / Pharmacy Technician
Walgreens
06.2020 - 01.2022
- Performing opening and closing duties such as activating systems, counting cash, securing the store, and managing deliveries
- Identifying and addressing issues that may arise during the shift, including customer complaints or operational challenges
- Coaching and training new employees on store procedures and customer service standards
- Managing daily operations including cash handling, inventory control, stocking shelves, price checks, and ensuring compliance with company policies
- Providing excellent customer service by greeting customers, answering questions, resolving issues, and promoting products
- Supervising and directing a team of associates during their shift, assigning tasks, and ensuring efficient workflow
- Professional filling of prescriptions (right medication, right dosage, right amount)
- Administered Covid testing
- Handled 3rd party insurance inquiries
Education
Associate's -
West Georgia Techinical
Carrollton, Georgia08.2015
Dipolma - undefined
East Paulding High School
Dallas, Georgia05.2015
Skills
- Strong negotiation skills
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize workload
- Analyzing information
- Dependability
- Supply management
- Organization
- Excellent computer skills
- Excellent problem solving skills
- Attention to detail
- Telephone reception
Certification
Pharmacy Technician License, 12/18/2020
Timeline
Representative II, Specialty Collections
CarMax Auto Finance
05.2025 - Current
Pharmacy Technician
Walmart
05.2022 - 06.2024
Shift Lead / Pharmacy Technician
Walgreens
06.2020 - 01.2022
Dipolma - undefined
East Paulding High School
Pharmacy Technician License, 12/18/2020
Associate's -
West Georgia Techinical
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