Summary
Overview
Work History
Education
Skills
Timeline
Generic
Zhakyia Ephraim

Zhakyia Ephraim

Canton,GA

Summary

Dependable server who's successful at providing fast, high-quality customer service to guests in restaurant settings. Will be a adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

4
4
years of professional experience

Work History

Server

Olive Garden
01.2023 - 10.2024
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Processed orders and sent to kitchen employees for preparation.
  • Checked guests' identification before serving alcoholic beverages.

Server

La Parrilla
01.2022 - 01.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Server

Red Lobster
09.2020 - 01.2022
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Education

General Diploma -

Roosevelt High School
05.2018

Skills

  • Time Management
  • Multitasking
  • Communication
  • POS
  • Food running
  • Attention to detail
  • Problem Solving
  • Cash handling
  • Hospitality
  • Active listening
  • Strong Work Ethic
  • Exceptional customer service

Timeline

Server

Olive Garden
01.2023 - 10.2024

Server

La Parrilla
01.2022 - 01.2023

Server

Red Lobster
09.2020 - 01.2022

General Diploma -

Roosevelt High School
Zhakyia Ephraim