Zhane’ Deshields

• Streamlined patient flow by optimizing appointment scheduling and resource allocation.
• Scheduled surgeries, managed pre-certifications and verified insurance coverage.
• Communicated with patients, ensuring that medical information was kept private.
• Removed trash and straightened counters to keep pharmacy area clean and neat.
• Increased patient retention rates by providing exceptional customer service and addressing concerns promptly.

• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Streamlined call flow processes for more efficient response times and increased productivity.
• Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
• Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
• Ordered new insurance ID cards. Verified secondary insurance coverage.

Enhanced facility security by conducting regular inspections and addressing potential risks.

Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.

Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.

Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.

Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.

Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.