Zhane Merritt
Miami,FL
Summary
Committed professional with a solid history of accomplishments in helping people handle emotionally-charged, life -threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Motivated trainer eager to help new hires advance in knowledge and abilities to meet career goals. Engaging and hands-on instructor with a few years of related experiences and superior planning and time management abilities.
Overview
8
8
years of professional experience
Work History
Communication Operator II
Coral Gables Police Department
2019.02 - Current
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
- Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency as acting supervisor on midnight shift.
Sales Consultant
Comcast
2015.04 - 2019.02
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Trained new team members by relaying information on company procedures and safety requirements.
Education
Associate - Arts
Miami Dade College
Miami, FL05.2024
High School Diploma -
Miami Carol City High School
Miami Gardens, FL06.2013
Skills
- National Crime Information Center (NCIC)
- Maintaining Quality Assurance
- Strategic Problem Solving
- First Aid CPR
- Microsoft Office
Timeline
Communication Operator II
Coral Gables Police Department
2019.02 - Current
Sales Consultant
Comcast
2015.04 - 2019.02
Associate - Arts
Miami Dade College
High School Diploma -
Miami Carol City High School
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