Zhane Webb
Dallas,Texas
Summary
Accomplished professional with a proven track record at State Farm, adept in claims processing and demonstrating exceptional teamwork and collaboration. Enhanced customer satisfaction through meticulous attention to detail and efficient time management. Skilled in Microsoft Office, with a strong work ethic, consistently delivering results beyond expectations.
Overview
5
5
years of professional experience
Work History
Mail Carrier
United States Postal Service, USPS
06.2024 - Current
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain the integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to over 50 customer inquiries about delivery, forwarding other postal services quickly to provide quality customer services.
- Utilized advanced knowledge of local streets, neighborhoods, and routes for optimal navigation while minimizing delays in delivery timeframes.
Youth Leader
Community Missionary Baptist Church
05.2022 - Current
- Served as a positive role model for 50-70 young individuals, demonstrating responsible decision-making skills and ethical behavior.
- Collaborated with other Youth Leaders to create a safe and inclusive environment for all participants.
- Encouraged 50-70 youth to explore talents and interests, and assisted in developing individualized plans to foster personal growth.
- Developed rapport with young participants, providing support and guidance in their personal challenges.
- Facilitated discussions between youth and adults to bridge generational gaps and foster understanding.
Claims Associate
State Farm
06.2022 - 12.2023
- Worked productively in a fast paced work environment to process 75-150 claims daily.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
- Managed 75-150 claim caseloads, ensuring accurate documentation and adherence to company policies.
- Increased customer satisfaction rates through empathetic handling of customer concerns and timely resolutions.
- Reduced claim resolution time by improving communication between departments and prioritizing urgent cases.
Quality Control Auditor
Hello Fresh
01.2020 - 03.2022
- Enhanced product quality by conducting 7-10 thorough audits and identifying areas for improvement daily.
- Performed continuous random spot reviews 8-10 daily log pages, non-routine and work package contents for completeness, correct use of appropriate references and approved data.
- Mentored 5-10 new staff members on company-specific procedures, decreasing training time and accelerating their integration into the team.
- Reduced production errors through consistent monitoring and detailed reporting of quality control processes.
- Improved customer satisfaction ratings through diligent monitoring of product specifications and adherence to industry standards.
Education
Bachelor of Arts - Criminal Justice
Prairie View A&M University
Prairie View, TX05.2022
Timeline
Mail Carrier
United States Postal Service, USPS
06.2024 - Current
Claims Associate
State Farm
06.2022 - 12.2023
Youth Leader
Community Missionary Baptist Church
05.2022 - Current
Quality Control Auditor
Hello Fresh
01.2020 - 03.2022
Bachelor of Arts - Criminal Justice
Prairie View A&M University
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