Zhane Williams
Selden,NY
Summary
Empathetic and highly organized service professional with nearly 5 years of experience in fast-paced, customer-facing roles. Proven ability to manage high call volumes, resolve complex inquiries, and maintain meticulous records in compliance-focused environments. Seeking to leverage my strong communication, data entry, and multitasking skills to support patient access and care coordination in a healthcare setting.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
GEICO
11.2020 - Current
- - Provided responsive, empathetic service in a high-volume call center handling sensitive customer concerns.
- - Maintained accurate and detailed client records across multiple platforms.
- - Trained and mentored new employees, reinforcing company procedures and quality standards.
- - Resolved inquiries related to policy details, billing, and account updates with professionalism and clarity.
- - Assisted with multi-step verification processes and ensured regulatory compliance during all transactions.
- - Recognized for punctuality, adaptability, and ability to remain calm under pressure.
Sales Assistant Intern
Optimum
06.2016 - 08.2016
- - Supported customers with inquiries and product information in-person and over the phone.
- - Performed administrative tasks including file management and data entry.
- - Learned to deliver information clearly and accurately in a service-focused setting.
Education
Bachelor of Science - Business Administration, Management of Technology
Long Island University Post
Brookville, NY05.2019
Associate in Science - Business Administration
SUNY Delhi
Delhi, NY12.2016
Skills
- - Patient & Customer Interaction
- - High-Volume Data Entry & Verification
- - Microsoft Office Suite, CRM & Call Center Platforms
- - Multi-Line Phone Operation
- - Time Management & Prioritization
- - Insurance Verification (Basic Understanding)
- - Documentation & Compliance Support
Timeline
Customer Service Representative
GEICO
11.2020 - Current
Sales Assistant Intern
Optimum
06.2016 - 08.2016
Associate in Science - Business Administration
SUNY Delhi
Bachelor of Science - Business Administration, Management of Technology
Long Island University Post
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