Zhannat Muradova
Kent,WA
Summary
Customer-focused and dependable professional with progressive experience in hospitality, cash handling, and team leadership. Promoted from Server to Manager based on strong performance, leadership, and dedication to customer satisfaction. Skilled in building client relationships, resolving concerns, managing transactions accurately, and leading operations in fast-paced environments. Seeking to leverage communication and service skills in an Associate Banker role with Chase Bank.
Overview
2
2
years of professional experience
Work History
Restaurant Manager/ Server/ Cashier
Sofra Turkish Grill
Kent WA
04.2024 - 02.2026
- Delivered exceptional customer service in a fast-paced, high-volume environment while maintaining professionalism and efficiency.
- Managed cash register operations and processed customer transactions accurately and responsibly.
- Balanced cash drawers and assisted with daily financial reconciliation procedures.
- Built strong customer relationships through attentive service and personalized support.
- Resolved customer concerns professionally to ensure satisfaction and retention.
- Promoted to Manager based on reliability, leadership, and strong work performance.
- Supervised daily operations and team members to ensure workflow efficiency and service quality.
- Trained and mentored new employees on customer service standards and operational procedures.
Education
High School Diploma -
Kentwood High School
Covington, WA06.2021
Skills
Customer Relationship Building
Cash Handling & Transaction Accuracy
Customer Service
Conflict Resolution
Attention to Detail
Team Leadership
Communication
Fast-Paced Multitasking
Problem Solving
Technology/Point-of-Sale Systems
Languages
Turkish
Native or Bilingual
Timeline
Restaurant Manager/ Server/ Cashier
Sofra Turkish Grill
04.2024 - 02.2026
High School Diploma -
Kentwood High School