ZHANTE SERRANO
San Antonio,TX
Summary
Hardworking, passionate, and dependable job seeker with strong organizational skills, eager to secure a stimulating position in a professional environment. Proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Financial Administrative Assistant
Compass Connections
03.2022 - Current
- Complete expenditure analysis according to budget.
- Ensure all federal and state financial guidelines are met.
- Maintain and distribute financial information for review by management staff.
- Forecast budgetary obligations vs. expenditures to ensure compliance.
- Participate in annual budgetary meetings, presenting analyses of historical expenditures.
Client Relations Manager
Good Goose Digital
03.2018 - 02.2022
- Managed a diverse portfolio of clients, ranging from startups to established brands, delivering tailored digital solutions that met their unique goals and objectives.
- Acted as the primary point of contact, fostering open lines of communication and building strong rapport with clients, resulting in high client satisfaction and retention rates.
- Managed project timelines, milestones, and budgets, optimizing project efficiency and resource allocation.
- Proactively addressed client concerns, resolved issues, and managed expectations, cultivating a culture of trust and reliability.
Teacher/Closing Supervisor
Great Beginnings Early Learning Center
08.2016 - 03.2018
- Planned and implemented intergraded lessons to meet children's needs.
- Maintain a healthy and safe environment for both children and staff.
- Gave one on one attention while to children while also keeping focus on entire group.
- Observed children to identify needs of additional support and develop strategies to improve assistance.
- Assisted and supervised 40 children through entire school day.
- Kept a professional relationship with parents to provide daily assessments, accept payments, and conduct tours of the facility for incoming families.
Long-Term Substitute Teacher
Monterey Peninsula College CDC
09.2015 - 08.2016
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Manager
Hallmarks Cards And Gifts
04.2014 - 12.2015
- Accomplished multiple tasks within established timeframes.
- Assessed and evaluated merchandise to improve operations and target financial goals.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in employee knowledge and customer demands.
- Onboarded new employees with training and new hire documentation.
Lead Cashier
Wingstop
01.2013 - 03.2015
- Performed store opening, closing, and shift change actions.
- Assisted customers in person and over the phone with questions and placing orders and encouraged upgrades.
- Processed payments effectively and accurately handled cash and credit/debit transactions.
- Trained employees on register use, merchandising, and customer service.
Education
Associate of Science - Early Childhood Education
Monterey Peninsula College
Monterey, CA06.2016
High School Diploma -
Monterey High School
Monterey, CA06.2012
Skills
- Bilingual (Spanish)
- Strategic planning
- Flexible and Adaptable
- Multitasking Abilities
- Planning and Coordination
- Problem-Solving
- First Aid/CPR
- Professional Telephone Etiquette
- Interpersonal
- Communication
Timeline
Financial Administrative Assistant
Compass Connections
03.2022 - Current
Client Relations Manager
Good Goose Digital
03.2018 - 02.2022
Teacher/Closing Supervisor
Great Beginnings Early Learning Center
08.2016 - 03.2018
Long-Term Substitute Teacher
Monterey Peninsula College CDC
09.2015 - 08.2016
Manager
Hallmarks Cards And Gifts
04.2014 - 12.2015
Lead Cashier
Wingstop
01.2013 - 03.2015
Associate of Science - Early Childhood Education
Monterey Peninsula College
High School Diploma -
Monterey High School
Similar Profiles
Mayra GarciaMayra Garcia
Cook at Compass ConnectionsCook at Compass Connections
Erika ArmendarizErika Armendariz
Case Management Specialist - Advanced Practice at Compass ConnectionsCase Management Specialist - Advanced Practice at Compass Connections
Marisol Febles-SanchezMarisol Febles-Sanchez
Program Administrator at Compass ConnectionsProgram Administrator at Compass Connections
Emma ValdezEmma Valdez
Digital Archivist at Compass ConnectionsDigital Archivist at Compass Connections
Collin DoanCollin Doan
Sales Associate at Sams Club DistributionSales Associate at Sams Club Distribution