Zharia Kelson
Orange Park
Summary
Highly skilled in patient access operations with lead representative experience. Demonstrated ability to manage front desk operations, maintain accurate patient records and facilitate effective communication among healthcare team members. Strengths include problem-solving, multitasking, and interpersonal skills coupled with a deep understanding of medical terminologies and health insurance policies. Proven track record in improving operational efficiency and enhancing patient satisfaction.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Lead Patient Access Representative
St. Vincents
Middleburg
03.2023 - Current
- Implemented training sessions for staff to enhance knowledge of patient access procedures.
- Collaborated with insurance providers to verify patient coverage and eligibility efficiently.
- Facilitated communication between departments to support patient access initiatives.
- Reported liabilities and risk management concerns to supervisor for review.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
Cashier Team Lead
Dollar General Market
Orange Park
03.2022 - 02.2023
- Implemented inventory oversight practices to minimize discrepancies and losses.
- Maintained accurate cash drawers by performing routine audits and reconciliations.
- Executed daily opening and closing procedures for the register area.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
Cashier
Publix Grocery Store
Orange Park
07.2017 - 01.2023
- Processed customer transactions efficiently, ensuring accuracy in cash handling and payment processing.
- Supported training initiatives for new cashiers, sharing best practices and operational procedures.
- Executed promotional merchandise displays, effectively attracting customer interest and increasing sales.
Education
Associate of Science - Radiology
Florida State College
Jacksonville, Florida, FL01-2028
High School Diploma -
Oakleaf High School
Orange Park, FL05-2021
Skills
- Customer service and support
- Insurance verification
- Attention to detail
- Leadership and mentoring
- Multitasking and organization
- Fee collection
- Admissions and registration
- Health insurance expertise
- Patient registration
- Flexible scheduling
Certification
Certified Nurse Assistant
Timeline
Lead Patient Access Representative
St. Vincents
03.2023 - Current
Cashier Team Lead
Dollar General Market
03.2022 - 02.2023
Cashier
Publix Grocery Store
07.2017 - 01.2023
Associate of Science - Radiology
Florida State College
High School Diploma -
Oakleaf High School