Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager
Zharia Rucker

Zharia Rucker

Redford,MI

Summary

Proven leader with a track record of enhancing team productivity at Amazon through innovative project management tools and effective communication. Skilled in customer service and computer applications, demonstrated by improving customer satisfaction and streamlining inventory processes. Excelled in roles requiring attention to detail and a flexible schedule, significantly contributing to team and customer success.

Overview

3
3
years of professional experience

Work History

Amazon Associate

Amazon
10.2023 - Current
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Maintained clean, orderly work environment free of hazards.
  • Assembled pallets and crates for secure transportation of materials.

Shift Manager

Auntie Anne's Pretzels
05.2023 - 10.2023
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.

Machine Operator

Transnav
10.2022 - 04.2023
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Operated various types of machinery, contributing to the successful completion of diverse projects.

Target Associate

Target
11.2021 - 07.2022
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Education

Lee M. Thurston High School
Redford, MI
2022

Skills

  • Customer Service
  • Time Management
  • Attention to Detail
  • Computer Skills
  • Leadership Qualities
  • Relationship Building
  • Flexible Schedule

Timeline

Amazon Associate

Amazon
10.2023 - Current

Shift Manager

Auntie Anne's Pretzels
05.2023 - 10.2023

Machine Operator

Transnav
10.2022 - 04.2023

Target Associate

Target
11.2021 - 07.2022

Lee M. Thurston High School

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Zharia Rucker