Zharia Young
Woodbine,NJ
Summary
Accomplished professional with a proven track record at ProSmiles Orthodontics, enhancing patient and client experiences through exceptional organization and compassionate communication. Skilled in office administration and tech-savvy, significantly streamlined operations and improved recovery rates. Expert in managing data entry and scheduling, demonstrating top-tier time management and clerical support.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist
ProSmiles Orthodontics
Cherry Hill, NJ
02.2024 - 07.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Phlebotomist
ARS
Cape May Court House, NJ
12.2022 - 03.2023
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
Addiction Recovery Technician
Cross Road Treatment Center
Elmer, NJ
11.2020 - 05.2022
- Supported families of patients undergoing addiction treatment, providing education on the recovery process and guidance for effective emotional support.
- Reduced relapse occurrences by providing comprehensive aftercare support and resources.
- Promoted an inclusive and supportive environment for diverse clientele, addressing cultural and linguistic barriers in the treatment process.
- Improved patient recovery rates by implementing evidence-based addiction treatment strategies.
- Partnered with community organizations to expand available resources for individuals seeking addiction treatment services.
- Coordinated care transitions between detoxification centers, residential programs, outpatient services, and other relevant entities within the continuum of care.
- Served as a liaison between clients on caseload and their primary care providers, streamlining communication to ensure comprehensive care.
Phlebotomist Technician
B Positive Plasma
Glassboro, NJ
05.2019 - 10.2020
- Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Continuously updated phlebotomy knowledge through professional development courses, ensuring best practices were upheld.
- Upheld HIPAA compliance through careful management of confidential patient records and lab results.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Centrifuged blood samples as outlined in clinical protocols.
Education
Medical Assistant - General Studies
Cumberland County College
Vineland, NJ04.2019
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Scheduling appointments
- Office Administration
- Clerical Support
- Calendar Management
- Tech-Savvy
Certification
CCMA
Timeline
Receptionist
ProSmiles Orthodontics
02.2024 - 07.2024
Phlebotomist
ARS
12.2022 - 03.2023
Addiction Recovery Technician
Cross Road Treatment Center
11.2020 - 05.2022
Phlebotomist Technician
B Positive Plasma
05.2019 - 10.2020
Medical Assistant - General Studies
Cumberland County College