Zhaundra Ward
Pelham,AL
Summary
Accomplished assistant store manager with in-depth experience of over 20 years. Well-versed in sales, retail and inventory management. Devoted to the overall aspects of business, while providing guidance to associates and premiere service to customers. Currently pursing a career as a retail associate relations specialist.
Overview
21
21
years of professional experience
Work History
Assistant Store Manager
Publix
07.2012 - Current
- Works with the store manager and department managers to improve store operations
- Assists with setting goals, developing plans, overseeing inventory and merchandising product
- Supervises in the evaluation and training of associates as needed
- Assists in projecting sales and controlling costs
- Builds customer rapport and follows up with customer and associate issues
- Assists customers and deliver premier customer service
- Participates in the interview and hiring process of new associates
- Participates in disciplinary decisions when appropriate
- Reinforces safety, sanitation and security guidelines
Customer Service Manager
Publix
09.2002 - 06.2011
- Assists customers by delivering premier customer service
- Ensures associates are performing to Publix's expectations through coaching, counseling, performance evaluations and pay reviews
- Responsible for the security of the store as the manager in charge
- Trains and supervises associates
- Review and finalize work schedules for a department of about 60 associates
- Responsible for all cash accountability
- Responsible for the maintenance and and administration of accounting and timekeeping
- Assisted in the interview process, onboarding and the training of new associates
- Assumed ownership over team productivity and managed work flow to meet goals
- Worked to improve customer complaints, proactively addressing issues and implementing effective solutions.
Education
BBA - Business Administration/HR Management
Strayer University
Washington, DC08.2024
High School Diploma -
Jess Lanier High School
Bessemer, AL05.2000
Skills
- Merchandising
- Inventory Control
- Payroll
- Cash Handling
- Retail Management
- Customer Service
Timeline
Assistant Store Manager
Publix
07.2012 - Current
Customer Service Manager
Publix
09.2002 - 06.2011
BBA - Business Administration/HR Management
Strayer University
High School Diploma -
Jess Lanier High School
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