Summary
Overview
Work History
Education
Skills
References
Timeline
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Zhazgul Asankulova

Bishkek,Kyrgyzstan

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

7
7
years of professional experience
4
4
Languages

Work History

Server

Svetlana Restaurant
09.2022 - Current
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Customer Experience Specialist

Army & Air Force Exchange Service (AAFES)
11.2016 - 08.2021
  • Processed over 50 POS transactions daily, including cash, debit, and credit purchases and refunds
  • Reconciled cash drawer at the start and end of each shift, accounted for any errors, and resolved discrepancies to maintain accuracy
  • Helped new team members understand how to operate registers, and merchandise stock, met customer needs, maximized group performance, and maintained high satisfaction with AAFES shoppers
  • Resolved customer concerns and issues
  • Educated customers on promotions to enhance sales.

Education

Social Work - undefined

Kyrgyz National University
01.2014 - 12 2016

Skills

Excellent customer service skills

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References

Bradley Carlson, AAFES Retail Manager, Kabul, Afghanistan, +1-386-414-0874, dspCarlson@gmail.com

Timeline

Server

Svetlana Restaurant
09.2022 - Current

Customer Experience Specialist

Army & Air Force Exchange Service (AAFES)
11.2016 - 08.2021

Social Work - undefined

Kyrgyz National University
01.2014 - 12 2016

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Zhazgul Asankulova