ZHIEL CAMILLE-DIAZ
ASSISTRX
Orlando,FL
2
Certifications
2
years of professional experience
Pharmacy Technician supporting high-volume prescription processing of 100+ requests per shift, 60+ patient calls per day, and accurate data entry in retail and closed-door pharmacy settings. Handles HIPAA-compliant documentation, prescription verification, and patient profile updates while keeping medication workflows moving accurately. Brings steady high-volume call handling and clear communication with patients and pharmacy teams.
Work History
Pharmacy Technician
6 Months- Processes 50 prescription orders per shift in pharmacy software while supporting timely specialty medication fulfillment.
- Uses proprietary pharmacy software to complete data entry, update patient profiles, and process prescription information accurately.
- Conducts outbound patient calls to verify health information, clarify order details, and guide delivery needs.
- Documents confidential patient and prescription information in compliance with HIPAA, FDA, and State Board of Pharmacy rules.
- Supports prescription refill requests and transfer processing while resolving insurance rejections and prior authorization issues.
- Balances a fast-paced workflow to keep medication processing accurate, compliant, and on time.
Pharmacy Technician
8 Months- Processed 300+ prescription requests weekly while maintaining accurate patient documentation and timely medication support.
- Verified patient information and updated records accurately to support safe, efficient prescription processing.
- Assisted patients with prescription access issues, insurance concerns, and demographic updates.
- Maintained HIPAA compliance while handling sensitive patient information and confidential records.
- Managed a high volume of calls and patient requests with professionalism, efficiency, and strong attention to detail.
- Supported prescription refill requests and transfer processing to help keep pharmacy workflow moving smoothly.
Sales Representative
1 Year- Handled 100 outbound calls per day to promote products, address objections, and build customer interest.
- Answered inbound customer calls about sales opportunities, service concerns, and general account questions.
- Provided professional customer service by identifying needs and recommending appropriate solutions.
- Scheduled service installation appointments and supported a smooth onboarding process for new customers.
- Maintained clear communication in a fast-paced, goal-oriented environment while balancing multiple customer interactions.
- Resolved customer objections during outreach calls while keeping conversations focused on available services.
Education
High School Diploma
Skills
Pharmacy operations
Prescription processing
Prescription refill requests
Patient profile updates
Data entry
Prior authorization support
Prescription transfer processing
Specialty medication fulfillment
HIPAA compliance
Medication order fulfillment
Pharmacy software
Insurance rejection resolution
Patient communication
Certification
Registered Pharmacy Technician
Timeline
Pharmacy Technician
ASSISTRX
04.2026 - CurrentRead More
Pharmacy Technician
WALGREENS
08.2025 - 04.2026Read More
Sales Representative
SPECTRUM
07.2024 - 07.2025Read More
JONES HIGH SCHOOL
High School Diploma
Read More