Zhihui Sun
West Des Moines,IA
Summary
Results-driven individual with a solid background in customer relationship management and staff scheduling. Known for problem-solving abilities and time management skills, eager to leverage operational expertise to improve service delivery and client satisfaction.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Relex massage in Merle Hay Mall
Des Moines, Iowa
02.2020 - 02.2022
- Assisted in managing daily operations and staff scheduling at a busy massage center.
- Provided excellent customer service to enhance client satisfaction and retention.
- Coordinated appointment bookings and maintained accurate client records for smooth operations.
- Implemented inventory management systems to track supplies and equipment effectively.
Sushi Chef
Hyvee
West Des Moines, Iowa
01.2018 - 01.2020
- Prepared sushi rolls using fresh ingredients and traditional preparation methods while supporting consistent quality.
- Maintained clean, organized sushi prep area to support safe food handling.
- Monitored inventory levels and reported restocking needs to management.
- Coordinated with coworkers on customer orders to support smooth service.
Education
Massage Therapy
Iowa School of Beauty
Urbandale, IA07-2026
Associate of Arts - Accounting
DMACC
Ankeny, IA05-2022
Skills
- Customer service
- Staff scheduling
- Inventory management
- Appointment coordination
- Client record maintenance
- Customer relationship management
- Problem solving
- Effective communication
- Time management
Timeline
Assistant Manager
Relex massage in Merle Hay Mall
02.2020 - 02.2022
Sushi Chef
Hyvee
01.2018 - 01.2020
Massage Therapy
Iowa School of Beauty
Associate of Arts - Accounting
DMACC