Zhi'keila Butler
Macon,GA
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
11
11
years of professional experience
Work History
Assistant Manager
KFC
Macon, Ga
08.2016 - Current
- Managed daily operations to ensure adherence to KFC compliance protocols.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established inventory management systems to enhance stock control and minimize waste.
- Developed staff schedules to maximize efficiency during peak hours and improve coverage.
- Supervised daily operations to ensure compliance with KFC standards and procedures.
- Trained and mentored team members on food safety and customer service best practices.
Claims Adjuster
GEICO
Macon, GA
02.2023 - 02.2025
- Evaluated insurance claims for accuracy and compliance with policy guidelines.
- Collaborated with policyholders to gather necessary documentation and information.
- Resolved discrepancies in claims through thorough investigation and analysis.
- Mentored junior adjusters on best practices and regulatory requirements.
- Examined claims forms and other records to determine insurance coverage.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Prepared summaries of damage, payments, and policy coverage.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
Stocker/Warehouse Order Puller
Academy Warehouse
Jeffersonville, GA
02.2015 - 08.2016
- Organized inventory and stock levels to ensure product availability.
- Utilized warehouse management systems for efficient tracking of merchandise.
- Collaborated with team members to optimize shelf space and product placement.
- Conducted regular inspections to maintain compliance with safety standards.
- Managed incoming shipments, verifying accuracy and condition of products received.
- Picked and packed order items.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
Education
High School Diploma -
Southwest High School
Macon, GA06-2013
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Staff training and development
- Customer rapport
Timeline
Claims Adjuster
GEICO
02.2023 - 02.2025
Assistant Manager
KFC
08.2016 - Current
Stocker/Warehouse Order Puller
Academy Warehouse
02.2015 - 08.2016
High School Diploma -
Southwest High School