Zhikeila Butler
Macon,GA
Summary
Results-driven professional with strong leadership and task delegation skills. Proven ability to enhance customer satisfaction and streamline operations through strategic implementation.
Overview
10
10
years of professional experience
Work History
Assistant Manager
KFC
Lacona, IA
08.2016 - Current
- Led daily operations to ensure efficient workflow and high customer satisfaction.
- Trained and mentored team members, fostering a collaborative work environment.
- Developed and implemented strategies to improve service efficiency and precision.
- Managed inventory levels and conducted regular stock audits to minimize waste.
- Coordinated staff training programs on food safety and customer service standards.
Claims Adjuster
GEICO
Macon,GA
03.2023 - 03.2025
- Evaluated and processed insurance claims to ensure compliance with company policies and regulatory standards.
- Analyzed claim documentation for accuracy, identifying discrepancies and recommending corrective actions.
- Collaborated with policyholders, medical professionals, and legal representatives to gather necessary information for claims resolution.
- Led training sessions for new adjusters on best practices in claims investigation and customer service techniques.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
Order Processor
Saddle Creek Corporation
Macon,GA
02.2019 - 11.2020
- Processed customer orders efficiently using warehouse management systems.
- Coordinated order fulfillment with shipping and receiving teams to ensure timely delivery.
- Monitored inventory levels, initiating restocking processes as needed to maintain supply chain efficiency.
- Assisted in training new staff on order processing protocols and best practices.
- Implemented process improvements that enhanced order accuracy and reduced processing times.
Education
High School Diploma -
Southwest High School
Macon,GASkills
- Money handling
- Customer service
- Task delegation
- Goal setting
- Problem-solving
Timeline
Claims Adjuster
GEICO
03.2023 - 03.2025
Order Processor
Saddle Creek Corporation
02.2019 - 11.2020
Assistant Manager
KFC
08.2016 - Current
High School Diploma -
Southwest High School