Zhiyuan Chen
San Francisco,USA
Overview
3
3
years of professional experience
Work History
Shopper
Whole Foods Market
San Francisco, CA
10.2019 - 03.2021
- Recommended quality products for online customers, enhancing satisfaction and repeat orders.
- Supported fellow shoppers to complete high-volume orders efficiently and ahead of deadlines.
- Organized and delivered over 50 orders daily in a fast-paced, customer-first environment.
Guest Services Associate
Marriott Hotel
San Francisco, CA
04.2018 - 06.2018
- Ensured guest satisfaction by responding promptly to requests and coordinating with housekeeping, maintenance, and food service teams.
- Resolved guest issues with professionalism and empathy, consistently turning service recovery moments into positive experiences.
- Delivered food and beverages to guests in the hotel lounge, maintaining cleanliness, efficiency, and 5-star service standards.
- Provided local recommendations and hotel information to guests, enhancing their stay with personalized concierge-style support.
Pizza Maker
Roundtable Pizza
San Francisco, CA
01.2018 - 05.2018
- Prepared and organized ingredients for 100+ customer orders per shift with accuracy and speed.
- Offered creative suggestions to improve pizza offerings, contributing to customer satisfaction.
Education
Bachelor of Science - Business Administration, General Business
San Francisco State University
San Francisco, CA05.2024
Skills
- Experience with Microsoft Word and Excel
- Fluent in Cantonese and Mandarin (spoken and written)
- Excellent communication and collaboration skills
- Strong attention to detail, ability to handle pressure, and ability to collaborate effectively
Volunteer Experience
North Beach Library, Volunteer Librarian, 04/13, 05/13, San Francisco, CA, Entered and managed library records using Excel with 100% accuracy., Provided friendly Mandarin/Cantonese translation for elderly patrons., Organized and shelved over 300 books daily.
Timeline
Shopper
Whole Foods Market
10.2019 - 03.2021
Guest Services Associate
Marriott Hotel
04.2018 - 06.2018
Pizza Maker
Roundtable Pizza
01.2018 - 05.2018
Bachelor of Science - Business Administration, General Business
San Francisco State University
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