Summary
Overview
Work History
Education
Skills
References
References
Timeline
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ZHOE CALKINS

Fort Collins,CO

Summary

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Overview

7
7
years of professional experience

Work History

SALES ASSOCIATE

Sheridan Liquor
Sheridan, WY
06.2023 - 08.2024
  • Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
  • Built relationships with potential customers by providing helpful advice on alcohol selections
  • Greeted customers and ascertained what each customer wanted and needed
  • Recommended, select, and help locate and obtained merchandise based on customer needs and desires

BARTENDER

Blacktooth Brewery
Sheridan, WY
01.2023 - 04.2024
  • Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner
  • Trained and mentored new team members in proper bar operations
  • Displayed flexibility in responding quickly to changing demands throughout the shift
  • Took beverage orders from guests and delivered drinks within reasonable time frames

BARTENDER/SERVER

Frackeltons
Sheridan, Wyoming
04.2022 - 02.2023
  • Utilized problem solving skills to resolve customer complaints in a courteous manner
  • Created new and exciting cocktails and beverages based on item availability and seasonal interest
  • Prepared alcoholic beverages promptly according to recipes or customer specifications
  • Established a rapport with regulars through friendly conversation

BARISTA

The Human Bean
Laramie
03.2021 - 06.2021
  • Maintained calm demeanor during high-volume periods and special events
  • Greeted guests with pleasant smile and superior customer service
  • Memorized official and off-menu preparations to serve all customer beverage desires
  • Enthusiastically engaged customers during busy periods to keep mood light and fun

BARISTA

City Brew
Sheridan, WY
06.2017 - 06.2019
  • Prepared and served a variety of coffee drinks, teas, and other beverages
  • Operated cash registers and handled cash and card transactions
  • Maintained high standards of cleanliness in the kiosk area and equipment used for coffee preparation
  • Built strong relationships with regulars and new customers by providing friendly, personalized service

Education

HIGH SCHOOL DIPLOMA -

Sheridan High School
Sheridan, Wyoming
05.2018

Skills

  • Positive and professional
  • Communications
  • Customer service
  • Upselling
  • Time Management
  • Multi-tasking strength
  • Reliable and punctual

References

  • CHAD, FRANKLIN, (307) 672-6108
  • ASHLEY, WOOD, Taproom Manager, ashleywoodbtb@gmail.com, (307) 763-2259, Blacktooth Brewery, Previous Manager

References

References available upon request.

Timeline

SALES ASSOCIATE

Sheridan Liquor
06.2023 - 08.2024

BARTENDER

Blacktooth Brewery
01.2023 - 04.2024

BARTENDER/SERVER

Frackeltons
04.2022 - 02.2023

BARISTA

The Human Bean
03.2021 - 06.2021

BARISTA

City Brew
06.2017 - 06.2019

HIGH SCHOOL DIPLOMA -

Sheridan High School

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ZHOE CALKINS