ZHUANGZHUANG Ma
Seattle,WA
Summary
Dynamic professional with extensive experience at the American Red Cross, excelling in program leadership and partnership development. Proven ability to enhance volunteer engagement and implement policy improvements. Skilled in data analysis and team development, driving successful outcomes through strategic planning and effective communication. Committed to fostering collaborative environments and achieving organizational goals.
Overview
5
5
years of professional experience
Work History
Senior Mobilization Manager
American Red Cross National Headquarters
Washington, DC
02.2024 - Current
- Developed and led training programs for disaster responders.
- Created standardized, scalable staffing models that allowed the region to flex from routine incidents to major disasters, without gaps in coverage.
- Developed the workflow between regional staff, National Headquarters, and partner agencies.
- Mentored and coached volunteer leaders, improving retention, and building a strong pipeline of future managers.
- Served as the Assistant Director of Workforce during active disasters.
Disaster Workforce Engagement Partner
American Red Cross Los Angeles Region
Los Angeles, CA
06.2021 - 01.2023
- Serving as the partner to the regional Disaster Workforce Engagement Manager.
- Oversee programs with in the Workforce Engagement Team
- Work with other volunteer engagement members to ensure training is scheduled to meet the goals of volunteer career paths.
- Communicate with program leads to determine regional training needs.
- Collaborate with regional and divisional stakeholders to develop and implement programs while providing excellent customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Work as the Staff Services Lead on Regional Responses in absence of the Regional Disaster Workforce Engagement Manager.
Interim Disaster Program Manager
American Red Cross Texas Gulf Coast Region
Houston, TX
04.2021 - 05.2021
- Appointed by the Division Disaster Director.
- Planned and conducted strategy meetings to brainstorm new ideas and deliver program and milestone updates.
- Manages volunteer recruitment and leadership identification.
- Leads and supports ongoing volunteer recognition and engagement opportunities.
- Serves in planning capacity in anticipation of larger response and recovery scenarios (this may include divisional coordination, multi-agency planning, and participation in local/regional/national deployment opportunities).
- Leads and/or assists with the implementation of training efforts, community preparedness opportunities, and the support to other American Red Cross stakeholders.
- Uncovered issues to determine solutions and assist program participants.
Staff, Women's Basketball
The University of Washington
Seattle, WA
10.2020 - 04.2021
- Basketball Officiating (NCAA Women's Rule).
- Checked equipment and monitored common areas to maintain proper upkeep while remaining vigilant on safety.
- Reviewed game tapes of competitor events to understand strategies and plan approaches.
- Observed health and safety guidelines and protocols during practice sessions and game to help players avoid injuries.
Education
Bachelor of Arts - International Studies
The University of Washington
Seattle, Washington05.2023
BBA - Human Resource Management
University of Washington
Seattle, WA05.2023
Member - Personnel Development
Chartered Institute of Personnel And Development
Skills
- Policy and procedure improvements
- Program leadership
- Partnership development
- Planning
- Organizational skills
- Microsoft Office Suite
- Team development
- Improving employee engagement
Timeline
Senior Mobilization Manager
American Red Cross National Headquarters
02.2024 - Current
Disaster Workforce Engagement Partner
American Red Cross Los Angeles Region
06.2021 - 01.2023
Interim Disaster Program Manager
American Red Cross Texas Gulf Coast Region
04.2021 - 05.2021
Staff, Women's Basketball
The University of Washington
10.2020 - 04.2021
Bachelor of Arts - International Studies
The University of Washington
BBA - Human Resource Management
University of Washington
Member - Personnel Development
Chartered Institute of Personnel And Development
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