Zhuri Ward
Middletown,United States
Summary
Excelled in client relationship management and tailored solution development, utilizing technical expertise and consultative sales strategies.
Overview
7
7
years of professional experience
Work History
Account Executive
The RTA Store
Hopewell Junction, NY
03.2025 - Current
- Developed and executed strategic account plans, aligning solutions with client needs.
- Analyzed market trends to identify opportunities for business expansion and competitive advantage.
- Collaborated with cross-functional teams to enhance service delivery and streamline communication.
- Led initiatives to improve customer retention through tailored outreach programs and follow-ups.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
Home Improvement Consultant
Newpro
New Windsor, New York
10.2023 - 03.2025
- Developed successful solutions tailored to clients' specific needs.
- Demonstrated effective communication skills in verbal and written interactions with clients and colleagues.
- Wrote and edited reports, proposals, and presentations for clients.
- Devised processes and procedures to streamline operations.
- Suggested actionable recommendations to improve client satisfaction.
- Monitored and analyzed industry trends and emerging technologies to enhance consulting services.
- Created detailed presentations summarizing benefits program designs for clients.
Assistant Sales Manager
La-Z-Boy
Middletown, New York
09.2020 - 09.2023
- Assisted in developing and executing sales strategies to meet and exceed revenue targets.
- Provided support and leadership to the sales team, helping to motivate and drive performance.
- Conducted regular sales meetings to review goals, performance, and provide training on effective selling techniques.
- Maintained accurate sales reports and analyzed data to identify trends and opportunities for improvement.
- Setting appointments with customers with confirmed dates and times.
- Compute sales prices, total purchases.
- Receive and process cash or credit transactions.
- Complete contract forms, issue service discontinuance orders using computers and tablets.
- Open and close cash registers, performing tasks such as counting money, separating change slips, coupons and vouchers.
- Balancing cash drawers and making deposits.
- Delegate tasks to team members to optimize group activity.
- Utilized CRM system to track customer interactions, manage leads and monitor sales performance.
- File and retrieve corporate documents, records and reports.
- Perform general office duties such as ordering office supplies, maintaining records, and making outbound phone calls.
- Open, sort and distribute emails.
- Develop prospect lists.
- Prepare sales slips or contracts.
Junior Sales Representative
Suresky CDJR
Goshen, New York
01.2020 - 03.2020
- Conducted consultations with clients to assess their needs and preferences and communicate with primary salesperson.
- Collaborated with sales team to generate leads and follow up on opportunities.
- Managed client relationships and ensured high levels of customer satisfaction through post-sale support and follow-up meetings.
- Demonstrated exceptional product knowledge and expertise to educate clients on the latest comfort technologies.
Sales Merchandiser
Macy's
Middletown, New York
09.2019 - 01.2020
- Managed inventory levels by implementing stock control procedures.
- Analyzed data from sales reports to develop insights into customer behavior.
- Demonstrated excellent communication and interpersonal skills in order to effectively collaborate with clients and colleagues.
- Performed regular audits of retail outlets ensuring compliance with company guidelines.
- Created effective display strategies to promote product visibility.
- Developed strong customer relationships to ensure repeat business.
- Monitored store displays for compliance with corporate brand standards.
- Briefed staff on stock display and rotation for optimizing space.
- Monitored sales performance and adjusted merchandise displays accordingly.
Housekeep Supervisor
Zuma NYC
New York, New York
10.2018 - 01.2019
- Oversee a team of housekeeping staff to ensure all rooms and public areas are cleaned and maintained according to high standards.
- Conduct regular inspections of rooms and public areas to identify areas needing attention and follow up with corrective actions.
- Collaborate with other departments, such as maintenance and front desk, to address guest requests and maintain smooth operations within the establishment.
- Provide exceptional service to guests.
- Arrange audio, visual equipment, displays and other needs for events within a completed timeframe.
Education
Business Administration - undefined
LIM College
New York, New York05.2019
Technical Certificate - Fashion/Interior Design
Orange-Ulster BOCES CTEC
Goshen, New York06.2018
High School Diploma - undefined
Pine Bush High School
Pine Bush, New York06.2018
Skills
- Analyze sales data and market trends
- Collaboration
- Customer Relations
- Diagnosing
- Documentation and Reporting
- Managing Operations and Efficiency
- Marketing
- Objection Handling
- Performance Tracking and Evaluation
- Problem Resolution
- Team Leadership
- Training and Development
- Communication
- Account Management
Timeline
Account Executive
The RTA Store
03.2025 - Current
Home Improvement Consultant
Newpro
10.2023 - 03.2025
Assistant Sales Manager
La-Z-Boy
09.2020 - 09.2023
Junior Sales Representative
Suresky CDJR
01.2020 - 03.2020
Sales Merchandiser
Macy's
09.2019 - 01.2020
Housekeep Supervisor
Zuma NYC
10.2018 - 01.2019
Business Administration - undefined
LIM College
Technical Certificate - Fashion/Interior Design
Orange-Ulster BOCES CTEC
High School Diploma - undefined
Pine Bush High School