Rozeta Marko
Macomb,MI
Summary
Highly organized and motivated Account Executive with a demonstrated track record of building strong client relationships, developing successful sales campaigns, and effectively managing account manager teams. Adept in providing exceptional customer service and resolving complex problems. Results-oriented achiever with a proven ability to consistently exceed targets and drive success in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Lead Account Executive
JD Advising
04.2018 - Current
- Managed a portfolio of high-value client accounts, driving growth and ensuring satisfaction through strategic relationship management.
- Lead a team of account executives, providing guidance, mentorship, and support to achieve individual and team sales targets.
- Developed and implement customized sales strategies to meet client needs, increasing revenue and expanding market share.
- Acted as the primary point of contact for key clients, negotiating contracts, resolving issues, and ensuring seamless communication across departments.
- Analyzed market trends and competitor activity to identify new business opportunities and recommend innovative solutions to clients.
- Collaborated with marketing, product development, and customer support teams to deliver tailored solutions and improve client outcomes.
- Prepared and presented detailed sales reports, forecasts, and performance metrics to senior management.
- Consistently exceeded sales quotas and contribute to company-wide growth initiatives through business development and client retention efforts.
Pharmacy Technician Supervisor
Pharmerica pharmacy
03.2010 - 04.2018
- Lead, mentored, and managed a team of pharmacy technicians, ensuring accurate prescription processing and optimal workflow.
- Oversaw daily operations, including medication dispensing, inventory management, and regulatory compliance.
- Ensured adherence to all state and federal pharmacy regulations, including HIPAA and OSHA standards.
- Coordinated staff scheduling, training, and performance evaluations, fostering a culture of continuous improvement and development.
- Collaborated with pharmacists and other healthcare professionals to ensure timely and safe patient care.
Office Manager
Holistic healing Center
04.2007 - 08.2008
- Oversaw the daily operations of the healing center, ensuring a smooth and welcoming environment for clients and staff.
- Managed appointment scheduling, client communications, and front desk operations, optimizing the patient experience.
- Supervised and trained administrative staff, fostering a culture of professionalism, empathy, and wellness.
- Handled accounts receivable/payable, manage vendor relations, and monitor inventory for holistic products and supplies.
- Maintained compliance with health and safety regulations, ensuring cleanliness and organization throughout the facility.
- Developed and implement office policies, improving efficiency in administrative processes and enhancing client satisfaction.
Education
Bachelor of Sciences - Biology
UNIVERSITY OF DETROIT MERCY
Detroit, MI06.2010
Skills
- Expertise in creating and implementing targeted sales strategies to drive revenue growth
- Ability to build and maintain strong, long-term relationships with key clients
- Experience leading and mentoring a team of account executives to achieve sales goals
- Ability to analyze market trends and identify new business opportunities
- Proficient in presenting sales strategies, forecasts, and solutions to clients and stakeholders
- Proven track record of generating new business and expanding existing client portfolios
- Skilled in resolving client issues and developing creative solutions to meet their needs
- Ability to analyze sales data, prepare reports, and provide actionable insights for business growth
References
Available Upon Request
Languages
Albanian
Native or Bilingual
Timeline
Lead Account Executive
JD Advising
04.2018 - Current
Pharmacy Technician Supervisor
Pharmerica pharmacy
03.2010 - 04.2018
Office Manager
Holistic healing Center
04.2007 - 08.2008
Bachelor of Sciences - Biology
UNIVERSITY OF DETROIT MERCY
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