Zia Bonifacio
Optum Care
Las Vegas,NV
1
Language
14
years of professional experience
Detail-oriented and adaptable professional with eight years of combined experience in healthcare and retail management, including leadership at Marshall Retail Group and clinical support at OptumCare. Demonstrates strong analytical thinking, problem-solving, communication, and organizational skills, with experience managing operations, maintaining accurate documentation, and collaborating with diverse teams. Pursued higher education to further expand professional knowledge and skills. Eager to leverage a strong work ethic, adaptability, and commitment to accuracy.
Work History
Medical Assistant
2 Years 11 Months- Roomed patients and obtained vital signs, medication histories, and chief complaints for provider review.
- Conducted in-home patient visits alongside healthcare providers, assisting with patient assessments, obtaining vital signs, reviewing medical histories, and ensuring accurate documentation to support quality patient care.
- Documented patient information accurately in electronic health records, supporting timely clinical decision-making.
- Assisted with injections, immunizations, and in-office procedures while maintaining infection-control standards.
- Coordinated appointment scheduling, referrals, and follow-up visits to support continuity of care.
- Prepared exam rooms, stocked supplies, and maintained organized clinical workspaces for efficient patient flow.
- Communicated with patients regarding instructions, test preparation, and care plans using clear, professional guidance.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Store Manager
3 Years 6 Months- Led daily store operations, ensuring consistent customer service and sales floor execution.
- Coached associates on product knowledge, selling techniques, and service standards.
- Managed scheduling, labor coverage, and store priorities to support operational efficiency.
- Monitored inventory accuracy, stock replenishment, and receiving procedures.
- Collaborated with district leadership on performance goals, staffing needs, and store improvements.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Sales Associates
3 Years- Assisted customers with wireless plans, device upgrades, and account changes
- Explained product features, pricing, and service options to match customer needs
- Processed sales transactions and activations using point-of-sale systems
- Resolved billing questions, order issues, and service concerns with accuracy
- Supported store goals by promoting accessories, protection plans, and add-on services
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
Shift Supervisor
4 Years 6 Months- Supervised daily store operations to maintain service standards and smooth workflow.
- Coordinated crew assignments to support efficient order processing and shift coverage.
- Monitored food quality and cleanliness to align with restaurant safety requirements.
- Trained new staff on service procedures, cash handling, and operational routines.
- Resolved customer concerns promptly to preserve positive dining experience.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Education
- Surgical Technology Program
- Medical Assistant
High School Diploma
Skills
HIPAA compliance
Patient scheduling
Customer service
Medical terminology knowledge
Clinical documentation
Reliable team player
Compassionate
Professional bedside manner
Time management
Attention to Detail and Accuracy
Critical Thinking and Problem-Solving
Written and Verbal Communication
Leadership and Team Management
Adaptability and Quick Learning
Professionalism and Confidentiality
Languages
Tagalog
Full Professional
Timeline
Medical Assistant
Optum Care
07.2022 - 06.2025Read More
Store Manager
Marshall Retail Group
06.2017 - 12.2020Read More
Sales Associates
AT&T
01.2014 - 01.2017Read More
Shift Supervisor
Chowking
11.2011 - 05.2016Read More
Nevada Career Institute
from Surgical Technology Program
Read More
Northwest Career College
from Medical Assistant
Read More
Penn Foster College
High School Diploma
Read More