Ziare Jacob
San Antonio,TX
Summary
Proven leader and skilled in e-commerce strategy, I significantly enhanced digital shopping experiences at Walmart, leading to improved customer satisfaction and sales. Expert in order fulfillment and shipping logistics, I also fostered team collaboration at Aarons Furniture Store, driving efficiency and a positive work culture. Achievements include streamlining inventory management and boosting upselling opportunities.
Overview
6
6
years of professional experience
Work History
Digital Shopper
Walmart
02.2023 - 09.2024
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
- Tracked substitutions and informed customers of changes.
- Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
Team Leader
Aarons Furniture Store
04.2021 - 11.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Warehouse Assistant
Ashley Furniture Warehouse
06.2018 - 04.2021
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
Education
High School Diploma -
South West Academy
Houston, TX05.2012
Skills
- Order Fulfillment
- E-commerce strategy
- Promotional planning
- Shipping logistics
Timeline
Digital Shopper
Walmart
02.2023 - 09.2024
Team Leader
Aarons Furniture Store
04.2021 - 11.2022
Warehouse Assistant
Ashley Furniture Warehouse
06.2018 - 04.2021
High School Diploma -
South West Academy
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