Zibin Huang
Monterey Park,CA
Summary
Personable and dedicated Customer Service Representative with extensive experience service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Photographer
Part Time Jobs
Los Angeles, CA
09.2024 - Current
- Captured high-quality photos for professional basketball teams, working directly with players to understand their preferred angles and positioning, ensuring the best visual representation of their performance.
- Demonstrated a strong understanding of sports dynamics, capturing action shots and key moments in fast-paced environments.
- Collaborated with team staff and media departments to deliver images suited for promotions, social media, and press releases.
- Provided video and highlight coverage for the BoomBase Adult League Tournament, filming fast-paced games and player highlights over extended four-hour sessions.
- Used heavy camera equipment effectively for long durations, building strength and endurance to maintain steady, high-quality footage throughout each event.
- Edited and produced highlight reels, capturing critical game moments, and showcasing individual player performances for social media and promotional content.
- Covered basketball games across the U.S. for the CSBA, a league consisting of Chinese students in colleges nationwide.
Sales Manager's Assistant
Apis Footwear Co./mt.emey
El Monte, CA
08.2023 - Current
- Greeted customers and responded to inquiries in a timely manner.
- Provided customer service by answering product and service related questions.
- Assisted customers with order placement, returns, exchanges, and refunds.
- Answered phone calls and directed them to appropriate personnel.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Educated customers on product features and benefits to ensure they had an excellent shopping experience.
- Built relationships with customers to encourage repeat business.
- Developed positive relationships with customers through friendly interaction and prompt resolution of their concerns.
Medical Assistant
Dr. Yu Yao, MD
San Gabriel, CA
- Scheduled appointments for patients via phone and in person.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Incorporated outside records into charts and EHR.
- Organized charts, documents and supplies to maintain team productivity.
Store and Shift Manager
XinJiang BBQ
Monterey Park, CA
- Facilitated daily operations: evaluated and identified opportunities to streamline operational processes, increased customer satisfaction by 35%
- Provided direct supervision to staff, surveyed subject matter experts (SMEs) to introduce new products, prepared comprehensive reports on buying trends
- Supervised, oriented, and future staff throughout final 6 months of tenure to ensure business continues functioning optimally
Education
BBA - BS, Business Administartion
University of California, Riverside
Riverside, CA06.2023
High School Diploma -
Mark Keppel High School
Alhambra, CA06.2018
Skills
- Proficiency with hybrid and remote work processes: Zoom, Teams, Google Classroom
- Workspaces: UCR E-Learn, Google Drive
- Business management systems and statistical databases: ECOUNT, Google Analytics
- Microsoft Office Suite
- Social media management: Instagram, Facebook, LinkedIn (sustained brand visibility)
- Advertising: email blasts, composing organic feed posts, design assets, high-interaction statistics
- Social media management and storefront content creation: Instagram, Facebook, Shopee, Etsy, TikTok, Ebay, OfferUp
- Search Engine Optimization (SEO)
Languages
English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
Affiliations
- CN Hoopers Basketball Team: 1st place in 2021 Roesmead Adult Basketball League Tournament
- Pasadena City College Chinese club Singing Tournament :4th place
- 2024 UCR basketball tournament champion
Timeline
Photographer
Part Time Jobs
09.2024 - Current
Sales Manager's Assistant
Apis Footwear Co./mt.emey
08.2023 - Current
Medical Assistant
Dr. Yu Yao, MD
Store and Shift Manager
XinJiang BBQ
BBA - BS, Business Administartion
University of California, Riverside
High School Diploma -
Mark Keppel High School
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