Zidareian Floyd
DeSoto
Summary
Dynamic professional with extensive experience at FedEx Ground, adept in customer service and task prioritization. Excelled in adapting teaching methods and enhancing team productivity through effective delegation and mentoring. Demonstrated ability to drive customer engagement and satisfaction with a confident approach, leveraging both hard and soft skills to achieve business objectives.
Overview
8
8
years of professional experience
Work History
Ops Manager
FedEx
Dallas Tx
01.2024 - Current
- Streamlined operational workflows to enhance efficiency and productivity across multiple departments.
- Led cross-functional teams to implement process improvements, resulting in reduced turnaround times.
- Analyzed performance metrics to identify areas for improvement, driving continuous operational enhancements.
- Collaborated with management to establish strategic goals aligned with corporate objectives, fostering a culture of accountability.
- Mentored junior staff on best practices in operations management, promoting knowledge sharing and professional development initiatives.
- Managed daily operations, ensuring smooth workflow and optimal resource allocation across departments.
Package Handler Trainer
FedEx Ground
Dallas, Texas
05.2022 - 01.2024
- Adapted teaching methods according to individual learning styles among trainees while ensuring everyone received equal attention.
- Collaborated with management team to identify employee development needs and create targeted training plans.
- Provided ongoing coaching and mentoring to package handlers in order to maximize productivity levels.
Team Member/Cashier
7/11
DeSoto
09.2022 - 05.2023
- Performed opening and closing duties, including store cleaning and restocking.
- Communicated effectively with customers, supervisors, and team members.
- Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems.
Lead
Walmart DC
Lancaster, TX
04.2020 - 06.2021
- Helped to maintain and continuously define company brand.
- Drove quality assurance for marketing materials and promotions.
- Implemented data-driven tactics to increase customer engagement and satisfaction.
Shift Supervisor
AutoZone
Dallas
03.2019 - 03.2020
- Change battery's, Stocking the inventory every week, Assist customers with finding the correct parts
- Assisted customers with inquiries, orders and complaints in a timely manner.
- Managed store closing and opening procedures to ensure safety and security.
- Demonstrated ability to manage a team of employees and ensure successful shift operations.
Shift Supervisor/Lead
Kohl's DC
Desoto, TX
04.2018 - 02.2019
- Trained new employees in job duties, safety protocols, policies and procedures, and company culture.
- Held team members accountable during shift by effectively coaching to improve performance.
- Coached team members, delivering candid feedback on expectations and performance.
- Maintained clean and secure operating environment, driving safety and well-being of employees on shift.
Education
High school or equivalent -
James Bowie High School
05.2018
Skills
- Customer Service (3 years)
- Load & Unload
- Host/Hostess
- Merchandising
- Task prioritization
- Delegation skills
- Management
- Staff developmentv
- Staff development
- Logistics management
- Employee engagement
- Problem-solving
- Employee relations and conflict resolution
- Team leadership
Timeline
Ops Manager
FedEx
01.2024 - Current
Team Member/Cashier
7/11
09.2022 - 05.2023
Package Handler Trainer
FedEx Ground
05.2022 - 01.2024
Lead
Walmart DC
04.2020 - 06.2021
Shift Supervisor
AutoZone
03.2019 - 03.2020
Shift Supervisor/Lead
Kohl's DC
04.2018 - 02.2019
High school or equivalent -
James Bowie High School