Ziel Alvarado

I started as a first contact for a call center helping communities with food social services. I stepped in to a leadership position and then in a bilingual quality analyst role. After my contract ended I signed on to an entry level position in a similar helpline also under the Foundation.

I provided telephonic and video Spanish interpreting for workers' compensation claims and assisted with arranging transportation services. I also helped coordinate and oversee translation of claim-related documents.

I served as a pharmacy technician for a HIV-specialty pharmacy. Duties included refilling patients' monthly medications supply, coordinating delivery services along with their monitoring regimen adherence and lab work.

This position was in a long-term specialty pharmacy, focusing as the hub between different departments. It entailed linking prescriptions with medications, overseeing prescription filling, managing inventory and arranging dispatch to ensure delivery deadlines were met.

I began a team member and moved on to an assistant manager role. Daily operations involved store opening and closing procedures, balancing and assigning registers, equipment sanitation, supervising staff and replenishing stock. Occasionally, I would be assigned to help train employees at new locations.